Morgan Smith Email & Phone Number

Bournemouth, England, GB

Bournemouth, England, United Kingdom

Acting as a right-hand man to our CEO, I’m responsible for the Audit and MI Portfolio which finds, highlights and resolves a variety of business issues and reports on how the business is performing. Responsibilities include;- Lead a team of Internal Auditors & Investigators - Oversee the Technical and Software Development Team, leading 4 Senior Developers.

Bournemouth, England, United Kingdom

Lead on the Trust-Wide Learning from Deaths Project; one of the highest priority projects for the Trust in 21/22. Working directly for the Chief Medical Officer and Associate Director of Quality, Governance and Risk, implementing Trust-Wide process and culture change around Learning from Deaths. Two-fold project post-merger: - Streamline the Verification.

Bournemouth, England, United Kingdom

Provide stability after the 3rd wave of Covid and recent merger of the Office with the Poole team. Standardise approaches, processes, forms and databases to offer a united, core service. Creation of SOPs, process maps and flowcharts to reflect new processes. Co-Lead on the Community integration and expansion of the service in East-Dorset, with the SW.

Bournemouth, England, United Kingdom

Reporting to the Director of MI, working as a Senior Project Manager across MI and Operations, managing multi-disciplinary projects across various work-streams and business areas.Co-ordinate and lead on changing and streamlining of Collection Operations across all subsidiary companies, engaging and liaising with individual CEOs and Head of Operations.

Bournemouth, United Kingdom

The Richmond Group invests in fast-growing EdTech, FinTech and PropTech startups, with a vision to reinvent how we learn, live and work.Lead an improvement audit and project related to bank reconciliation, across all subsidiaries. Driving efficiency, best practice and streamlining approaches to ensure for accurate reporting, analysis and a correct.

Dorset - County Wide

To support and manage delivery of patient experience projects and related service developments across the Trust, achieved through various practices including: team engagement and influence, training and promoting systems/processes, data collection, reporting and analysis.Support teams on implementing best practice and processes, learnt from other teams, to.

Poole, England, United Kingdom

Working in the Complaints and Patient Experience Team, covering both Complaints/PALS and Patient Experience. Facilitated the Trust’s full complaints function with one other staff member, administering and managing circa 500 complaints yearly, whilst ensuring for compliance with national NHS complaints handling and resolution guidelines, alongside local.

Poole, England, United Kingdom

Facilitation and management of PHP’s full complaints process, administering and managing circa 100 complaints yearly, whilst ensuring for compliance with company policy. Management and preparation of complaint reports for the Board of Directors and Resident Panels, on a yearly and quarterly basis, highlighting key themes and trends. Identified.

Poole, England, United Kingdom

Working on the main helpdesk and reception desk, as a front line officer for queries and raising repairs orders for our properties and estates, liaising with residents, staff members and contractors. Administrated Anti-Social Behaviour reports through successful report triaging and follow-up communications, before completing a handover to the relevant.

Level 5 Award In Managment And Leadership, Pass

Level 3 Award In Project Management, Pass

Level 2 Certificate In Housing Practice, Pass

Btec Level 2 Diploma In Customer Service, Pass

Earned whilst completing my Customer Service Apprenticeship, at Poole Housing Partnership.

12 Gcse'S, A-C

Including English and Maths