Morgan Smith, Mba, Cvpm Email & Phone Number

Regional Operations for NC/SC• Performed strategic and tactical operation and general management of hospitals in North and South Carolina.• Stimulated company’s core values, allowing for continuous improvement and hospital profitability.• Recruited and developed leadership within individual hospitals including training territory practice managers, doctors, and support staff.• Maintained and reevaluated inter-company financial and performance metrics to industry alignment.• Created yearly business plan trends and clinical growth initiatives through SWOT analysis.• Facilitated cross-departmental collaboration and integration of multiple hospitals to MVP network.• Drove hospital revenue and EBITDA growth to achieve quarterly bonuses for employees.• Oversaw 13 individual hospitals with $25.5M TTM revenue (average 3-5% YOY COGS reduction).• Increased DVM PCT >$275, and coached and drove hospitals to over 30% EBITDA YOY.• Created regional territory practice manager network, focused on leader development.• Developed network-wide controlled substance accountability processes.• Capped out each quarterly performance-based profit-sharing bonus.• Served as trial participant in practice manager CVPM credential assistance program

Thomasville, North Carolina

o Supervised and provided employee performance feedback and skill development for staff of 25+ employees, including doctors and staff.o Recruited doctors and registered technicians for hospital and other in-network hospitals.o Facilitated and coordinated corporate events, from setup through tear down.o Negotiated contracts with doctors, vendors, and community leaders to build industry relationships.o Collaborated with medical director to achieve and maintain all labor and revenue goals.o Managed all local accounting functions and human resources processes.o Restructured hospital’s payroll to achieve greater efficiency, producing 47% reduction in overall weekly payroll costs.o Launched wellness plans and corresponding marketing tools, resulting in +3% revenue yield.o Strengthened local hospital re-brand awareness by partnering with local minor-league baseball team to include local commercial segments and weekly community engagements at home games.o Updated AAHA hospital manual of protocols to meet current AAHA standards.o Overhauled inventory management to increase profitability, decrease waste, and more competitively align pharmaceuticals with local competitors’ pricing and availability.

Greensboro, North Carolina

Reconstructed inventory control, optimizing efficiency and following just-in-time inventory management to prevent overstocking and devise and maintain weekly purchasing budget.Performed duties of a veterinary technician.

Winston Salem, North Carolina

Performed advanced imaging (MRI and CT) on patients. Obtained medical history. Assisted with surgery and other procedures.

Winston Salem, Nc

-Supervise technicians and other medical personnel in the emergency department, evaluate performance, review time reporting, enforcing new hospital protocols and policies-Schedule staff according to departmental needs, monitoring and regulating overtime hours worked by staff-Train new staff in their responsibilities-Liaison with other departments and hospital administration regarding patient care-Worked closely with hospital administration regarding operations and employee relations -Maintain efficient workflow of doctors and staff members-Performed the duties of a veterinary technician

Greensboro, Nc

-Obtain medical history of patients-Assisted with ultrasounds and other non-invasive procedures-Performed in house laboratory tests, x-rays, venipuncture/placing intravenous catheters.-Sterile preparation of patients for soft tissue, orthopedic and neuro-surgical procedures, as well as anesthetic monitoring of in these procedures. -Assisted in multiple departments of the hospital-Was placed in temporary management position while manager was out on medical leave-Assited technician supervisor and hospital manager with scheduling and interviewing new hire candidates

Champaign, Illinois

• Obtain medical history of patients and appointment scheduling• Assist veterinarian in treatment of animals and in surgical procedures• Perform in house laboratory tests, x-rays and ultrasounds, venipuncture/placing intravenous catheters• Assisted hospital administrator with inventory control and management• Enforce hospital protocols for medical cases and for the workplace• Function as nutritional counselor focusing on pet obesity and dietary medical management• Create and execute monthly sales programs to coincide with health awareness months to nearly double monthly sales dollars and increase client volume• Advise practice owner on strategic business considerations as well as staffing and clientele concerns• Performed in-house pharmaceutical sales and client counseling• Effectively manage 16 employees, including two full-time veterinarians and one part-time veterinarian• Maintain efficient workflow of doctors and staff members and effectively run staff meetings• Completed continuing education courses offered by Hill’s Pet Nutrition to become a Certified Veterinary Technical Nutritional Consultant and Veterinary Nutritional Advocate

Greensboro/Winston-Salem, North Carolina Area

• Obtained medical history of patients• Assisted veterinarian in treatment of animals, surgical procedures, and client education• Performed in house laboratory tests, venipuncture/intravenous catheter placement• Assisted with ultrasounds

Greensboro/Winston-Salem, North Carolina Area

• Operated a multi-line telephone system, fax and copy machine• Utilized a computer-based program for practice management and client check-in/check-out• Maintained and set up patient rooms• Performed in-house pharmaceutical sales and client counseling• Assisted hospital administrator with inventory control and management• Reconciled daily, monthly, and yearly functions• Obtained medical history of patients and scheduled appointments• Assisted veterinarian in treatment of animals, surgical procedures, and client education• Perform in house laboratory tests, x-rays and ultrasounds, venipuncture/intravenous catheter placement, kennel duties, and dental prophylaxes.

Master Of Business Administration (Mba), Organizational Leadership

Bachelor Of Science (Bs), Biology, General

Activities and Societies: Residence Hall Association-President; Undergraduate ResearchMinor in Chemistry