- Lead programs that span 1:many, 1:few, and digital-led motions supporting all customer segments from pooled through top 10 customers- Motivate, coach, and grow teams, managers, and individuals responsible for 100% of renewal and expansion revenue

- Develop and operationalize best practices and strategies for all facets of customer success - from onboarding through adoption, renewal and expansion- Led three global customer success teams across SMB, MidMarket and Enterprise (all segments)- Hired 30+ CSMs, managers and seasonal contractors, scaled team through 20X intense revenue growth- Worked with Sales, Support and Product to reduce complexity and friction, speed up time to value and demonstrable ROI- Collected, analyzed and took action on customer insights to improve the customer experience at scale

- Founded Venueist, a marketplace that matches newly engaged couples to unique wedding venues by working with a personal assistant online- Iterated on revenue models including transaction fees and advertising before succeeding by selling lead packages; sold well-qualified leads to venues, resulting in 20% match rates and improved satisfaction on both sides

- Reporting to the CEO and member of the company’s leadership team, I was responsible for company revenue which grew by 10X under my tenure - Hired and onboarded 15+ inside and outside sales reps and 2 regional managers

- Reporting to the CEO, I worked on the most important go-to-market initiatives that the company hadn't hired for yet, hire or delegate to someone else and on to the next thing- Built and scaled the SDR function for the business: hired 10+ SDRs, ran training and drove accountability against cold calling and conversion metrics - Created all marketing lead gen programs from webinars to content-driven email marketing to website conversions- Ran email A/B testing to increase first meetings by 3x by crafting more influential content and approaches- Led team that rebuilt website from scratch, resulting in a 3x increase in “Request a Demo” conversions- In partnership with CTO, hired the first 10 Software Engineers, Product Manager and Data Scientist

- Defense contracting firm helping intelligence agencies solve complex technical problems - As employee #7, first non-technical hire to help work on important projects that the company hadn’t hired for yet- Managed RFP proposal process and related marketing across different agencies. Project lead on RFP proposal that led to $25M contract with intelligence agency- Led technical recruiting across the organization, hired 40+ software engineers with specialized security clearances

- Hired in France to work on marketing and lead-gen programs across EMEA- Partnered on logistics for large trade shows in French market - Led cold-calling initiatives to generate engagement and participation at trade shows across EMEA