Morgan Taylor Email & Phone Number

Nashville, Tn, Us

Nashville, Tennessee, United States

• Closed 19 new customers within my first year by strictly cold calling. No warm leads, just Google, discipline and having a growth mindset. • Cultivated and continue to maintain strong relationships with clients to understand their logistics needs and provide tailored solutions.• Serves as the primary point of contact for clients, providing real time driver updates, locations, ETA’s, addressing inquiries and resolving issues promptly.• Schedule pick-up and delivery appointments with shippers and receivers.• Manage end-to-end logistics operations, including transportation, warehousing, and inventory management. (Cradle to grave)• Coordinate with carriers, suppliers, and internal teams to ensure timely and efficient delivery of goods.• Monitor and analyze logistics performance metrics to optimize operations and improve efficiency.• Negotiate contracts and service agreements with clients, carriers and vendors to secure favorable terms and conditions. • Identify and pursue new business opportunities to expand the client base and drive revenue growth• Conduct regular follow-ups and feedback sessions to ensure high levels of client satisfaction

Nashville, Tennessee, United States

• Managed and trained a staff of 30 customer service representatives• Consistently exceed daily, monthly and quarterly metrics based off loan origination sales, payments collected and customer service-related measures• Executed a high volume of outbound calls to customers with outstanding balances to assess reasons for default and make satisfactory arrangements to collect payments to bring accounts back into a current standing.• Managed high volume inbound calls for current and potential customers• Verified and updated customer account information as necessary and answer questions about products and services

Franklin, Tennessee

• Drove new business development and revenue growth by identifying and acquiring prospective clients for credit card processing solutions.• Developed and maintained strong relationships with key accounts, ensuring high levels of customer satisfaction and retention.• Analyzed client needs and offered tailored payment processing solutions to meet business requirements, optimizing payment systems.• Consistently met or exceeded individual and team sales goals, driving company revenue and market share.• Stayed informed on industry trends, competitors, and emerging technologies to provide insights and maintain competitive advantage.• Lead negotiations with potential clients, ensuring favorable terms for both the client and the company.• Worked closely with internal teams, such as customer support and implementation, to ensure seamless service delivery and customer onboarding.• Provided guidance and mentorship to junior sales team members, sharing industry knowledge and best practices.• Maintained accurate records of sales activities, pipeline management, and forecasted future sales growth for senior management.

Greater Nashville Area, Tn

•Planned, coordinated, and oversaw transportation projects to ensure timely and efficient completion.•Managed project timelines, budgets, and resource allocation to meet company and client objectives.•Collaborated with cross-functional teams, including logistics coordinators, drivers, and operations staff, to ensure smooth project execution.• Developed and implemented project plans and SOPs tailored to transportation processes.• Monitored project progress and performance metrics, making data-driven adjustments as necessary to optimize efficiency.• Maintained compliance with transportation regulations and safety standards throughout project execution.• Lead risk assessments to identify potential challenges and developed mitigation strategies.• Served as the main point of contact for clients, providing updates and addressing any concerns during the project lifecycle.• Fostered strong relationships with vendors, suppliers, and clients to facilitate seamless communication and partnership.• Prepared and presented project reports to stakeholders, summarizing progress, challenges, and outcomes.

Nashville Metropolitan Area, Tennessee, United States

• Responsible for all aspects of the operation related to Customer Service Representatives and the continuous improvement of performance, productivity and efficiency with a positive impact on profitability of the organizations. • Planned, organized and managed staff to ensure work was accomplished in a manner consistent with organizational goals and objectives • Oversaw the daily operations of the team • Investigated, verified and resolved any customer complaints • Regularly reviewed customer information to ensure accuracy• Developed and implemented training criteria and procedural manuals• Determined standards of performance and conducted regular reviews of staff• Generated reports for staff meetings as needed• Managed staff and VIP accounts

Greater Nashville Area

• Ensured that reservations and dispatch met company and customer quality specifications. • Conducted investigations into areas that required improvements as specified by upper management• Reviewed current work practices to identify areas in which quality or productivity could be improved. • Co-coordinated systems to monitor customer satisfaction levels. • Worked with internal team members and suppliers to resolve quality issues• Identified inconsistencies and discovered their causes.