Morgan Taylor Email & Phone Number

Nashville, TN, US

Nashville, Tennessee, United States

• Closed 19 new customers within my first year by strictly cold calling. No warm leads, just Google, discipline and having a growth mindset.
• Cultivated and continue to maintain strong relationships with clients to understand their logistics needs and provide tailored solutions.
• Serves as the primary point of contact for clients, providing real time driver updates, locations, ETA’s, addressing inquiries and resolving issues promptly.
• Schedule pick-up and delivery appointments with shippers and receivers.
• Manage end-to-end logistics operations, including transportation, warehousing, and inventory management. (Cradle to grave)
• Coordinate with carriers, suppliers, and internal teams to ensure timely and efficient delivery of goods.

Nashville, Tennessee, United States

• Managed and trained a staff of 30 customer service representatives
• Consistently exceed daily, monthly and quarterly metrics based off loan origination sales, payments collected and customer service-related measures
• Executed a high volume of outbound calls to customers with outstanding balances to assess reasons for default and make satisfactory arrangements to collect payments to bring accounts back into a current standing.
• Managed high volume inbound calls for current and potential customers
• Verified and updated customer account information as necessary and answer questions about products and services

Franklin, Tennessee

• Drove new business development and revenue growth by identifying and acquiring prospective clients for credit card processing solutions.
• Developed and maintained strong relationships with key accounts, ensuring high levels of customer satisfaction and retention.
• Analyzed client needs and offered tailored payment processing solutions to meet business requirements, optimizing payment systems.
• Consistently met or exceeded individual and team sales goals, driving company revenue and market share.
• Stayed informed on industry trends, competitors, and emerging technologies to provide insights and maintain competitive advantage.
• Lead negotiations with potential clients, ensuring favorable terms for both the client and the company.

Greater Nashville Area, TN

• Planned, coordinated, and oversaw transportation projects to ensure timely and efficient completion.
• Managed project timelines, budgets, and resource allocation to meet company and client objectives.
• Collaborated with cross-functional teams, including logistics coordinators, drivers, and operations staff, to ensure smooth project execution.
• Developed and implemented project plans and SOPs tailored to transportation processes.
• Monitored project progress and performance metrics, making data-driven adjustments as necessary to optimize efficiency.
• Maintained compliance with transportation regulations and safety standards throughout project execution.

Nashville Metropolitan Area, Tennessee, United States

• Responsible for all aspects of the operation related to Customer Service Representatives and the continuous improvement of performance, productivity and efficiency with a positive impact on profitability of the.
• Planned, organized and managed staff to ensure work was accomplished in a manner consistent with organizational goals and objectives
• Oversaw the daily operations of the team
• Investigated, verified and resolved any customer complaints
• Regularly reviewed customer information to ensure accuracy
• Developed and implemented training criteria and procedural manuals

Greater Nashville Area

• Ensured that reservations and dispatch met company and customer quality specifications.
• Conducted investigations into areas that required improvements as specified by upper management
• Reviewed current work practices to identify areas in which quality or productivity could be improved.
• Co-coordinated systems to monitor customer satisfaction levels.
• Worked with internal team members and suppliers to resolve quality issues
• Identified inconsistencies and discovered their causes.