Fulfilled testing requirements for RMA networking devices and tracked return requests. Executed personalized product configuration for client networking equipment orders. Established training documentation for switch, firewall, firewall extender, and ATA product configuration. Empowered team members with data collection and analysis tools and training. Managed projects for SIM card activation.

Directed project scope, timelines, hardware order management, and vendor scheduling, resulting in the successful deployment of new audio-visual infrastructure for active monitoring.

Supported thirty-five clients with IT system administration, configuration, and troubleshooting and developed VBA macros and formulas for Excel.Resolved issues with Wi-Fi/router/VPN/LAN/WAN/VLAN connectivity, identity access management, including authentication and authorization, and software and hardware installation and configuration.

Created cloud business process workflow for new service offering approvals, reviewed and approved network infrastructure quotes, and developed VBA macros and formulas for Excel.

Directed IT Support personnel at eight sites, delivered IT services for two-hundred locations, managed USD$20M in IT assets, and coordinated IT asset refresh for USD$25M in equipment.Created and monitored ServiceNow requests, including Service Request, Incident, Change, CMDB, and Project.Resolved issues with Wi-Fi/router/VPN/LAN/WAN/VLAN connectivity, identity access management, including authentication and authorization, and software and hardware installation and configuration.

Supported one client with IT system administration, configuration, and troubleshooting and supported another client with hardware and network deployment and troubleshooting.Resolved issues with Wi-Fi/router/VPN/LAN/WAN/VLAN connectivity, identity access management, including authentication and authorization, and software and hardware installation and configuration.

Supported five clients with IT systems administration, configuration, and troubleshooting.Resolved issues with Wi-Fi/router/VPN/LAN/WAN/VLAN connectivity, identity access management, including authentication and authorization, and software and hardware installation and configuration.

Supported client with IT system administration, configuration and troubleshooting for IOS devices, software, and accounts.Resolved issues with Wi-Fi/router/VPN/LAN/WAN/VLAN connectivity, identity access management, including authentication and authorization, and software and hardware installation and configuration.

Directed global Enterprise Solutions Architecture team and high priority Aviation projects, completed infrastructure design, cost estimates, and project documentation for C-Level stakeholder approvals, conducted Enterprise Solutions Architecture onboarding and training, and coordinated winning USD$2M multi-year bid for Enterprise Solution Architecture services.Created and monitored ServiceNow requests, including Service Request, Incident, Change, CMDB, Project.Resolved issues with Wi-Fi/router/VPN/LAN/WAN/VLAN connectivity, identity access management, including authentication and authorization, and software and hardware installation and configuration.