Morgan T. Email & Phone Number

Cambridge, Massachusetts, Us

Seattle, Wa, Us

Primary analyst responsible for implementing and maintaining health metrics for key stakeholders in Product, Finance, Operations, Member Success, Expansions, Partnerships and Marketing. Prioritized data accessibility by connecting external sources using Fivetran, transforming data using dbt and Gitlab, and curating SQL powered visualizations in Redash.- Balanced ad hoc requests with larger projects in order to support momentum towards top level business goals and individual team efficiency.- Implemented various dashboards to support self-service reporting for Finance, Partnerships and Operations including automating logistics cost calculators.- Automated business processes and provided interim tools to unblock stakeholders, reduce manual labor and increase team efficiency when engineering resources were limited - Built inaugural reporting in MixPanel and PostHog supporting Ridwell’s initial mobile launch and customer analysis in Marketing respectively

Seattle, Washington, Us

Member of a small team responsible for data transformation, reporting in Looker and collaborating with stakeholders to empower data driven decisions and ensure data integrity. - Individually owned full data pipeline for 6 months in absence of a data engineer, training analysts and data engineers during onboarding. - Supported complete data warehouse re-architecture and visualization remodel: Simplified codebase leveraging dbt in transition to Snowflake and remodeled Looker instance from ground up building models tailored to each team. - Managed organization wide business health metric data management and visualization build. Project included analytics layer transformation in dbt and automated Looker reporting culminating in over 30hrs / week reduction in manual reporting and new data sources ingested by Fivetran.

Redmond, Washington, Us

Prioritize and triage feature requests for PowerBI dashboard servicing over 4000+ international users. Collaborate with developers and systems engineers to debug user surfaced issues. Manage competing stakeholder asks to ensure resources are spent on highest impact items.

Seattle, Washington, Us

Analyst responsible for initial framework and underlying logic for rental pricing model saving 6-8 operational hours per week. Implementation of the framework led to increased rental generated revenue by 7-10% on average against Machine Learning estimates. Provided ad-hoc data analysis and mining including dashboards monitoring user acquisition and portfolio health.

Seattle, Washington, Us

Mine data in relational databases, identify and remove noise, and validate results as part of both individual deep dives and ongoing monitoring of business growth metrics. Identify data discrepancies in Github repositories to improve reporting quality and reliability. Provide ad hoc analysis to support Operations’ KPIs, OKRs and risk prevention initiatives. Support company SQL skill development through 1:1 mentorship in weekly office hours.

Seattle, Washington, Us

Identified areas of opportunity to increase operational efficiency and support quarterly OKRs including recommendations to improve team SLA KPIs. Presented discoveries to stakeholders via Google Slides or data visualization tools including Periscope. Recommended operational changes to improve agent productivity and efficiency including agent workflow changes to Zendesk and SOPs for triaging customer contacts visualized through Lucidchart.

Seattle, Washington, Us

Managed multiple channels of customer assistance including text, call and email. Repeat leader for team SLA metrics in first-reply time. handle-time and ticket volume while maintaining a CSAT of 98%. Founding member of remote mentorship program that resulted in average decreased onboarding period. Built SOPs for common app experience issues to increase customer self-service while creating an exceptional user experience.