Morgan T. Email & Phone Number

Cambridge, Massachusetts, US

Seattle, WA, US

Primary analyst responsible for implementing and maintaining health metrics for key stakeholders in Product, Finance, Operations, Member Success, Expansions, Partnerships and Marketing. Prioritized data accessibility by connecting external sources using Fivetran, transforming data using dbt and Gitlab, and curating SQL powered visualizations in Redash..

Seattle, Washington, US

Member of a small team responsible for data transformation, reporting in Looker and collaborating with stakeholders to empower data driven decisions and ensure data integrity. - Individually owned full data pipeline for 6 months in absence of a data engineer, training analysts and data engineers during onboarding. - Supported complete data warehouse.

Redmond, Washington, US

Prioritize and triage feature requests for PowerBI dashboard servicing over 4000+ international users. Collaborate with developers and systems engineers to debug user surfaced issues. Manage competing stakeholder asks to ensure resources are spent on highest impact items.

Seattle, Washington, US

Analyst responsible for initial framework and underlying logic for rental pricing model saving 6-8 operational hours per week. Implementation of the framework led to increased rental generated revenue by 7-10% on average against Machine Learning estimates. Provided ad-hoc data analysis and mining including dashboards monitoring user acquisition and.

Seattle, Washington, US

Mine data in relational databases, identify and remove noise, and validate results as part of both individual deep dives and ongoing monitoring of business growth metrics. Identify data discrepancies in Github repositories to improve reporting quality and reliability. Provide ad hoc analysis to support Operations’ KPIs, OKRs and risk prevention.

Seattle, Washington, US

Identified areas of opportunity to increase operational efficiency and support quarterly OKRs including recommendations to improve team SLA KPIs. Presented discoveries to stakeholders via Google Slides or data visualization tools including Periscope. Recommended operational changes to improve agent productivity and efficiency including agent workflow.

Seattle, Washington, US

Managed multiple channels of customer assistance including text, call and email. Repeat leader for team SLA metrics in first-reply time. handle-time and ticket volume while maintaining a CSAT of 98%. Founding member of remote mentorship program that resulted in average decreased onboarding period. Built SOPs for common app experience issues to increase.