Morgan Varnadoe Email & Phone Number

Ormond Beach, Florida, United States

Maitland, Florida, United States

Maitland, Florida, United States

• Versatile Team Leader of up to 50 direct reports in a customer-facing retail setting
• Responsible for training, performance and evaluation of direct reports and oversight of key functions across multiple departments – payroll, scheduling of employees and training, new hire orientation
• Responsible for multiple KPIs for the organization, key being operations throughput TAT for customer-facing processes and central triage and escalation management for both “hub” and “spoke” departments
• Handled customer requests to speak with a supervisor. Managed autonomously, as necessary, to bring the issue to a positive outcome based on organization SOPs and escalation training
• Cyclic reporting responsibilities to management included cashier audit reporting and inventory management reconciliation and reporting
• Led training for staff onboarding, cash handling, report generation, customer escalation resolution, and other varying customer experience functions

• Facilitated operations throughput, consistently exceeding established performance standards
• In a first-line role, assisted customers in resolving all matters without the need for further escalation
• As a customer-facing associate, successfully maintained the balance between high performance and an outstanding customer experience
• Prevented organizational losses using awareness, attention to detail, and integrity
• Knowledge of federal requirements of wire transfers and cash management

Bachelor Of Business Administration - Bba, Supervision & Management

Associate Of Arts - Aa, General Studies