Morgan V. Email & Phone Number

-Management of Strategic Clients (typically 50+) users:o Building and maintaining strong relationships with strategic clients to ensure customer satisfaction and retentiono Identifying and developing new business opportunities with existing and potential clientso Developing and implementing strategies to increase revenue and profitability from strategic clientso Leading cross-functional teams to deliver high-quality solutions and services to clientso Representing the company in negotiations and discussions with clientso Monitoring market trends and competition to stay ahead of industry developmentso Communicating with senior management on the status of client relationships and opportunities for growth-Process for nominating a “Strategic Client”-Define and Design the process of managing Strategics (Goal Settings, Cadence, Agenda Topics)-Learning Content Ownership (Learning Management System, Onboarding etc)o Designing, developing, and delivering high-quality online learning materials, including instructional videos, interactive simulations, and assessmentso Maintaining and updating existing Learning Management System course content to ensure relevance and accuracyo Collaborating with subject matter experts within Tracker to create and implement effective learning strategies and contento Ensuring that all content is accessible, engaging, and aligned with instructional goalso Integrating multimedia elements such as images, videos, and audio into courses to enhance the learning experienceo Managing and organizing course content within Academy, including tracking completion rates and conducting evaluationso Staying current with new features, instructional design, and best practices in e-learning

California

Pensacola, Florida Area

Pensacola, Florida Area

-Determined the marketing and advertising needs of different industries -Developed creative content and strategy for a variety of businesses-Advised business owners on blogging, graphic design, website and digital content-Managed social media feeds for an organization, ran campaigns and oversaw content-Followed industry trends with Instagram, Facebook, Youtube, Snapchat, Twitter, LinkedIn, Pinterest -Embraced SEO, A/B testing and analytics in order to walk a business owner through their reporting tools to help their business grow-Showed versatile copywriting, editing and proofreading skills for content on the web-Connected quickly with people in a poised, persuasive and enthusiastic way-Set and reached monthly goals in a timely manner-Worked on a short deadline while producing crafty and detailed results

Corpus Christi, Texas Area

Constantly looking for ways to streamline office operations and jumping at opportunities to assist colleagues and management team.

Corpus Christi, Texas Area

-Trained, supervised and supported front office staff, including adherence to company policies-Handled guest complaints and specific guest requests-Monitored hotel’s social media presence, and responded to all positive and negative reviews-Booked venues and organized company events, including food and beverage planning-Managed availability and data analysis for twelve hotel properties-Managed and activated all social media pages

Certification, Salesforce Administration

Bachelor'S Degree, Hospitality Administration/Management

Activities and Societies: Intramural Sports teams, Ski and snowboard club