Conducted telephone hearings on entitlement to UI Benefits in accordance with Federal and Texas Law and procedures;-Researched laws, regulations, policies, and precedent decisions to prepare for appeal hearings;-Confered with agency personnel to obtain additional information bearing on appeals and to clarify future implications of decisions;-Questioned witnesses and ruled on exceptions, motions, and admissibility of evidence;-Adjudicated benefit eligibility issues raised in appeals filed by claimants or employers;-Rendered decisions affirming, modifying, or reversing previous rulings based on testimony, claims records, applicable provisions of laws, and established precedents.

Investigated credit card fraud claims; Negotiated refunds with merchants based on fraudulent charges; Compiled documents from fraud victims to support their case.

Conducted client interviews; Prepared community education sessions on topics that are important to low income and elderly clients; Assisted in legal research and writing; Attended family violence temporary protective order hearings

Researched issues related to Immigration law.

Created Ante Litems; Assisted with client intakes; Processed insurance information; determined property damage liability; Distributed settlement checks to clients

Attended oral arguments and trials; Obtained case files from clerk's office; wrote internal memos for cases in order to brief judge on current issues; assisted staff attorney with legal research; observed motion hearings; observed judge conduct mental health court.

Processed insurance claims; Received and filled prescriptions; Assisted customers with finding medical supplies