Drove operational excellence and promoted to roles of increasing responsibility, with a focus on technology-driven training initiatives. Orchestrated the successful deployment of Microsoft Office 365 + Teams to over 60,000 employees as the designated education focal point. Led the migration of Cerner-oriented web-based training modules from Flash to HTML5, ensuring seamless knowledge transfer.Key Accomplishments:Spearheaded the transition from Flash to HTML5 for all… Show more Drove operational excellence and promoted to roles of increasing responsibility, with a focus on technology-driven training initiatives. Orchestrated the successful deployment of Microsoft Office 365 + Teams to over 60,000 employees as the designated education focal point. Led the migration of Cerner-oriented web-based training modules from Flash to HTML5, ensuring seamless knowledge transfer.Key Accomplishments:Spearheaded the transition from Flash to HTML5 for all Cerner-related web-based training, enhancing accessibility and user engagement.Elevated team efficiency by designing and implementing macros for streamlined data entry, benefiting both myself and fellow team members.Took charge of HealthStream LMS, serving as the primary point of contact for IS training classes, web-based training troubleshooting, and resolution.Managed domain recovery efforts, ensuring uninterrupted training operations and mitigating potential disruptions.Collaborated cross-functionally to support and test Cerner applications, while also contributing to the management of training domains.Played a pivotal role in crafting training materials, including video content, using Adobe Captivate and Camtasia Studio.Skillfully facilitated corporate training sessions on Cerner and CA Service Desk Help Desk system, as well as the Change Control Process.Successfully integrated third-party training systems into the existing training framework, expanding the depth and breadth of learning resources.Demonstrated effective teamwork by collaborating across multiple departments to create and update comprehensive training materials. Show less

Team: EducationJob Responsibilities include:- Helped support and test Cerner applications and helped manage train domain- Performed Data entry and designed macros in order to assist myself and other team members in data entry- Assisted in the creation + editing of training videos (web based training videos)- Trained Corporate classes on Cerner and Help Desk system- Facilitated the scheduling and participation of all IS employees in Help Desk class- Helped… Show more Team: EducationJob Responsibilities include:- Helped support and test Cerner applications and helped manage train domain- Performed Data entry and designed macros in order to assist myself and other team members in data entry- Assisted in the creation + editing of training videos (web based training videos)- Trained Corporate classes on Cerner and Help Desk system- Facilitated the scheduling and participation of all IS employees in Help Desk class- Helped implement 3rd party training systems into our trainings- Managed LMS System for all training classes- Participated in Change Control Process- Designed + Ran Reports for management/facilities- Collaborated with multiple teams to create/update training materials-Worked cross teams to prepare 60,000+ end users for an Office 365 roll out Show less

Helped support and test Cerner applications, Performed Data entry and designed macros in order to assist myself and other team members in data entry, Updated Manuals, Assisted in the creation + editing of training videos

Provided expert technical support encompassing hardware repair, software troubleshooting, and proficiently addressed inquiries and concerns from students and parents.Key Contributions:Proficiently diagnosed and executed hardware repairs, ensuring seamless functionality and extending the lifespan of essential equipment.Skillfully troubleshooted software issues, employing a proactive approach to swiftly resolve technical glitches and enhance user experiences.Served as the… Show more Provided expert technical support encompassing hardware repair, software troubleshooting, and proficiently addressed inquiries and concerns from students and parents.Key Contributions:Proficiently diagnosed and executed hardware repairs, ensuring seamless functionality and extending the lifespan of essential equipment.Skillfully troubleshooted software issues, employing a proactive approach to swiftly resolve technical glitches and enhance user experiences.Served as the frontline point of contact for students and parents, promptly addressing questions and issues, and fostering positive relationships.Collaborated with fellow technical support team members to share insights, troubleshoot complex problems, and streamline issue resolution processes. Show less

Skillfully executed comprehensive hardware and software inventory, fostering streamlined operations. Leveraged advanced Excel proficiency to perform insightful data analysis, utilizing macros and PivotTables to extract and synthesize data from external sources. Additionally, played a pivotal role in AutoCAD design and parts entry, database administration, and proficiently managed document management systems.Key Achievements:Methodically cataloged hardware inventory and existing… Show more Skillfully executed comprehensive hardware and software inventory, fostering streamlined operations. Leveraged advanced Excel proficiency to perform insightful data analysis, utilizing macros and PivotTables to extract and synthesize data from external sources. Additionally, played a pivotal role in AutoCAD design and parts entry, database administration, and proficiently managed document management systems.Key Achievements:Methodically cataloged hardware inventory and existing software across company machines, contributing to efficient resource allocation and maintenance planning.Expertly harnessed Excel's analytical capabilities, crafting and employing macros and PivotTables to extract, analyze, and present data from diverse external sources.Demonstrated adeptness in AutoCAD programs, contributing to design and parts entry, fostering precision in engineering and design processes.Displayed proficiency in database management, ensuring data integrity and accessibility, and supporting informed decision-making.Effectively managed document management systems, streamlining data organization, retrieval, and collaboration among cross-functional teams. Show less

Provided versatile technical expertise as a computer technician, adeptly addressing hardware and software issues across laptops, PCs, All-in-One's and more. Additionally, effectively engaged in customer relations initiatives, enhancing the overall service experience.Key Contributions:Demonstrated proficiency in diagnosing and resolving hardware and software challenges, ensuring optimal functionality of a wide range of devices.Skillfully conducted repairs on laptops, PCs… Show more Provided versatile technical expertise as a computer technician, adeptly addressing hardware and software issues across laptops, PCs, All-in-One's and more. Additionally, effectively engaged in customer relations initiatives, enhancing the overall service experience.Key Contributions:Demonstrated proficiency in diagnosing and resolving hardware and software challenges, ensuring optimal functionality of a wide range of devices.Skillfully conducted repairs on laptops, PCs, All-in-One's and more., utilizing technical acumen to swiftly restore devices to operational status.Played a dual role by effectively engaging with customers, fostering positive relationships, and providing excellent support tailored to individual needs.Collaborated cross-functionally to ensure seamless coordination between technical resolutions and customer satisfaction, elevating the overall service standards. Show less

Instrumental in successfully implementing a cutting-edge VoIP phone system district-wide, optimizing communication efficiency. Additionally, played a pivotal role in configuring and deploying new laptops to enhance students' learning experiences.Key Achievements:Involved with the seamless implementation of a new VoIP phone system across the entire district, streamlining communication processes and enhancing connectivity.Skillfully coordinated with cross-functional teams to… Show more Instrumental in successfully implementing a cutting-edge VoIP phone system district-wide, optimizing communication efficiency. Additionally, played a pivotal role in configuring and deploying new laptops to enhance students' learning experiences.Key Achievements:Involved with the seamless implementation of a new VoIP phone system across the entire district, streamlining communication processes and enhancing connectivity.Skillfully coordinated with cross-functional teams to ensure smooth transition and user adoption, minimizing disruptions during the system upgrade.Demonstrated technical expertise in setting up and configuring new laptops for student use, contributing to an improved and modernized learning environment. Show less