Morgan Woods Email & Phone Number

• Monitor and analyze security events and alerts from multiple sources, including security information and event management (SIEM) software, EDR solutions, network and host-based intrusion detection systems, firewall logs, system logs (Windows and Unix), and databases• Separate true threats from false positives using network, log, and EDR analysis and escalate possible intrusions and attacks• Initiate tickets, document, and escalate to higher-level security analysts if appropriate• Serve as the technical escalation point and mentor for lower-level analysts• Develop technical training materials for newly onboarded analysts• Perform shadowing/reverse shadowing as part of the training process for newly hired analysts• Regularly communicate with customer IT teams to inform them of issues, help them remediate, and ensure that they continue to operate business as usual• Perform triage of incoming issues (assess the priority, determine risk)• Work with customers to deploy hardware and software monitoring systems• Perform malware static, behavioral, and dynamic analysis in a virtualized environment• Perform audits to ensure analysis quality and in order to present facilitate the development of analyst skill sets• Participate in the Detection and Analysis, as well as Containment and Eradication phases of the incident response process under the guidance of senior analysts

• Collaborate with other team members on various security projects with deadlines• Produce professional audit reports and documents that outline security vulnerabilities in a wellcommunicated manner.• Consult on systems architecture from a security perspective and assess risk while proposingworkable mitigation strategies.• Apply technical knowledge to effectively analyze vulnerabilities.• Work with key vendors and industry tools in the security space to maximize the benefit of theirproducts• Make recommendations for systems upgrades and configuration changes in response to vulnerabilityresults.• Ability to work as a member of a high-performing team, as well as work autonomously withminimal supervision.

• Analyze incoming security signals in real time with a balance of accuracy and speed using a variety of forensic tools, EDR solutions, log analysis tools, PCAP analysis tools, and cloud monitoring tools• Apply investigative tools, techniques and procedures (TTPs), using understanding of the security threats associated with the incoming signals and following defined runbooks to determine and execute the relevant actions• Performing whitelisting/filtering of false positive signals• For confirmed true positive signals, alerting clients using defined templates and escalate high priority alerts to clients by phone• Block malicious network traffic and isolate infected hosts on customers networks• Add malicious IOC’s to eSentire’s Global Blacklist for all customers where appropriate.• Complete basic-intermediate client support requests/queries assigned by the operations lead. Work directly with clients via email/phone as needed to complete these tasks• Handle some service administration and troubleshooting tasks

• Maintain, optimize, diagnose, and troubleshoot WLANs including the following parameters: - Cabling, SNR, RSSI, RF Pollution, PoE, VLANs, Link aggregation, DHCP, DNS, ACLs, STP, Port forwarding/NAT, Switch stacking, IP conflicts, WLAN Controller configuration, Access Point compatibility• Analyze and validate RF link performance, quality and reliability. • Perform 802.11 frame analysis utilizing Wireshark• Monitor and analyze RF data to improve system performance indicators such as dropped calls, authentication failures, and Wi-Fi roaming.• Administer firewalls based on client specifications• Create manuals and support documentation.• Optimize existing network by adjusting radio network parameters, adding/deleting of neighbors and recommending possible solutions to hardware problems.• Provide level 2 technical support for level 1 onsite technicians.• Program/provision AN Core solutions for deployment at remote sites• Provide and maintain thorough documentation of client systems• Perform firmware updates on remote client systems• Create and manage client contacts/accounts within AN systems• Review alerts from the Access Networks Live Monitoring system and escalate/create tickets using a defined process• Prepare tickets for RMA processing

Simi Valley, California, United States

• Monitor performance and capability of computer systems and servers.• Troubleshoot server and monitoring agent problems.• Tracking and documenting all defects and resolutions in detail through a designated ticketing system.• Report server/network equipment health and status

Simi Valley, California, United States

Simi Valley, California, United States

• While learning an instrument, people feel vulnerable. It was my job to ensure that no matter what struggles the student was facing that I was to remain patient, supportive, and encouraging to provide the best possible learning experience.• Presentation is everything in music education. It's a theory-heavy and technical discipline just like IT. This taught me how to optimize the presentation of material in common terms so that non-technical people can understand technical subjects. This led to the development of my own curriculum which then I based the independent educational plans for 20+ adult and child students on. • I was self-employed and entrepreneurial minded about my business. I managed scheduling, billing, appointments, cancellations, grading, progress tracking, sales, copywriting, and marketing.