I have a strong focus on creative problem-solving, particularly in addressing user-centric challenges within online systems. My expertise spans various domains, including customer research, Service Design & Business Analysis, Product Management, Project Management and workshop facilitation.I thrive on investigating complex problems, devising effective solutions and driving outcomes that deliver tangible results. My unique background combines an understanding of systems and processes with the ability to collaborate with developers and technical experts. This technical know-how is complemented by my deep passion for human-centered design, allowing me to connect people's needs, problems and desires with both design and technical solutions.With a career spanning over 25 years, I have cultivated a strong interest in innovation and enhancing IT systems through a design thinking approach. My formal qualifications encompass IT, Design, Lean/Six Sigma, Agile and User Experience/Human-Centered Design, leading to diverse work experiences across a range of industries, including Mining and Metals, Aviation, Education & Retail within both the public and private sectors. I've transitioned from corporate roles to boutique consulting, providing me with invaluable perspectives and experiences for partnering with various stakeholders.