Morgen Selmer Email & Phone Number

Nashua, NH, US

Works hand-in-hand with Sales VPs at every step of the sales process, shepherding new business from the initial request for proposal through completed implementation and enrollment. Detail and compliance oriented, the role also entails working with cross-functional teams to update and improve policy and procedure.

United States

Providing world-class service to our expat clientele. As a Client Service Manager I serve as the day-to-day contact for my clients' HR & BA teams, facilitating enrollment, border crossing requirements, evacuations, medical claims management, local coverage liaisons, and other service modules, coordinating interdepartmental teams to meet client needs and.

Hooksett, New Hampshire

Responsible for data analysis within a small team supporting the State Exchange teams. Detail and accuracy driven, this team worked to spot trends and react to customer data to provide seamless behind-the-scenes customer service and records upkeep.

Hooksett, New Hampshire

Managed team of 15-20 Exchange Advocates; assessment, support, coaching, guidance, and annual reviews. Skills include recognizing strengths/weaknesses of teammates and coaching to each individually. Worked closely with management to coordinate/facilitate staff meetings, incentive programs, corrective actions, promotions/transitions, and special projects.

Provided support for the State Exchange Advocate teams including daily reporting, managing complex issues, providing guidance and coaching to individual advocates. Daily interaction with the Senior/Subject Matter Expert team members, as well as department leadership in coordinating staffing coverage and handling escalated customer issues.

Hooksett, NH

Worked as part of a dedicated team to assist benefits administrators, brokers, end users, and internal contacts in resolving customer service inquiries which include benefits and eligibility information, billing and payment issues, material requests, and treatment authorizations. Consistent interaction with diverse personalities of clients, sales, and.

Responsibilities include managing staff, scheduling, purchasing, inventory control, payroll, cash management, sales and customer service, as well as written communication and online social networking.

Excelled in a call center environment; recognized repeatedly for outstanding customer service. Acquired and maintained Series 7 & 63 licenses. Worked within Brokerage Service, Basic Gate, and Stock Plan Services (stock option specialty). Worked with management to streamline E-mail Response efficiency.

Provided exemplary service in a call center environment, both with individual Health Plan users and as a direct contact for customers’ benefits administrators. Routinely exceeded quota as a claims processor