Moriah Harper Email & Phone Number

United States

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.Actively listened to customers, handled concerns quickly and escalated major issues to supervisor. Resolved customer complaints with empathy, resulting in increased loyalty and repeat business. Answered constant flow of customer calls with minimal wait times.Answered customer telephone calls promptly to avoid on-hold wait times.Updated account information to maintain customer records.Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.Developed strong product knowledge to provide informed recommendations based on individual customer needs.

United States

Maintained strict confidentiality of sensitive information, adhering to established guidelines and protocols.Completed data entry tasks with accuracy and efficiency.Compiled data and reviewed information for accuracy prior to input.Contributed to team success by consistently meeting or exceeding performance targets in speed, accuracy, and output volume.Reduced errors in data records by conducting thorough quality checks and implementing corrective measures.Increased productivity through effective multitasking, prioritizing diverse workloads according to deadlines.Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.Ensured timely and accurate delivery of reports by maintaining up-to-date databases and spreadsheets.Corrected data entry errors to prevent later issues such as duplication or data degradation. Supported business decisions with accurate data analysis, providing valuable insights to stakeholders.Scanned documents and saved in database to keep records of essential organizational information. Maintained files, records and chronologies of entry activities.Identified data entry errors and reported to necessary departments.Produced monthly reports with advanced Excel spreadsheet functions.Sorted documents and maintained organized filing process.

Springfield, Illinois, United States

As a Teacher assistant I worked closely with the childcare teacher in conducting daily duties such as; preparing and serving meals, changing diapers, writing daily reports, recording attendance, engaging in play, assisting to put children to sleep, and creating a safe environment. Also, assist daycare teachers in monitoring the class and ensuring the safety and wellbeing of the toddlers.