Moriah Latham Email & Phone Number

Atlanta, Ga

Negotiate and cultivate long-term relationships, cross-functional partnerships and agreements with stakeholders and clients, enhancing client satisfaction, legal and policy compliance. Spearhead the development of new support strategies, leveraging emerging technologies to improve client experience and operational effectiveness.Analyze support metrics to identify trends and areas for improvement, that streamline processes for faster response times, improving service quality. Improve customer retention by 23% through the development of data-driven solutions that address complex client and recurring issues and optimize resource allocation.Mentor team members, fostering skill growth and collaborative problem-solving. Evaluate and resolve complex claims, ensuring optimal solutions for clients.

Alpharetta, Ga

Resolved consumer disputes in line with Fair Information Practice (FIP) principles, ensuring satisfaction through empathetic communication and minimizing risks by investigating public record data use.Supervised disputes, PII, and sensitive data using databases (MBSI, CRM DOST, Bugzilla), ensuring compliance with FTC/FCRA SLAs and regulatory requirements.Assessed consumer data for privacy risks and proposed mitigation strategies in line with GDPR, PCI DSS, and other regulations, collaborating with teams to enhance risk policies.Coached and trained new staff, aligning skills with compliance standards, improving performance, and boosting customer service.Routed complex claims for timely resolution, maintaining accurate documentation of privacy-related complaints in collaboration with legal counsel.Implemented strategies to improve data protection, ensuring compliance with industry regulations, and resolving privacy complaints with legal teams.Streamlined dispute resolution processes, improving response times and customer satisfaction, while ensuring adherence to evolving privacy laws.Reviewed consumer reports for accuracy and compliance, maintaining thorough records to ensure transparency and accountability.

Atlanta, Ga

Provided exceptional customer service, resolved complex inquiries, and maintained high satisfaction rates—developed expertise in risk assessment tools.Analyzed customer data to identify trends, and led to process improvements. Consistently met performance metrics while ensuring accuracy in risk evaluations.Streamlined customer interactions, and reduced average call times. Enhanced the success of the team by sharing best practices and supporting colleagues.Fostered positive relationships with cross-functional teams to enhance service delivery. Actively participated in continuous improvement initiatives.Maintained meticulous records, ensuring compliance with industry regulations. Demonstrated adaptability in caring for diverse customer needs and risk scenarios.Analyzed consumer reports for accuracy, initiated disputes, and ensured compliance with FCRA regulations—identified data trends to drive process enhancements.

Education record

Education record