Provide product and service information to customersAnswered inbound calls and provided resolutions quickly and professionallyRespond to emails and gave insight to customers regarding account information, billing, and general queries

Assisting with the completion of an ongoing data entry projectTransferring data from one source into a new databaseEfficiently using dual monitors to navigate through customers reports and account recordsCorrecting and modifying inaccurate files and recordsUpdating databases and records with new information as it becomes availableEffective use and knowledge of Salesforce

Serving as a successful leaderProviding quality customer service and exceeding customers expectationsTrained and supervised staff to ensure maximum performance and delivery of exceptional service within storeAddressed customer inquiries and resolved complaints Managed cash transactions and conducted regular audits