Moriah Urbach Email & Phone Number

-Review individual risks for acceptability and handle them based on company underwriting guidelines and standards. -Manage workflow and intricacies of underwriting complex accounts utilizing company tools and systems. -Underwrite new business, renewals, and endorsements including negotiating price and coverage as needed or appropriate. -Steer completion of assignments to meet agreed-upon timelines and service level agreements.-Communicate with agents and other internal and external business partners by requesting and providing requested information.-Strengthen agency relationships via quality contact on underwriting matters, promoting profit and new business growth, renewal retention, and service capabilities. Participates in the management of business performance.-Drive alignment to requests from agents and underwriting staff with resolution within established time and service standards to facilitate and expedite service needs. -Route calls and higher-level issues to appropriate individuals.

-Aligned with Underwriting team to provide a competitive and accurate quote within acceptable timeline. -Trained on Policy Center and Harleysville platforms then pivoted to support training in most AWD task types including errors, changes, rewrites, renewals, new business, Harleysville, and migration.-Cross-trained in Indexing and Code Cards.

Limerick, Pennsylvania, United States

-Served as go-to-asset for weekly inventory counts to maintain necessary stock levels. -Placed and received weekly orders for back bar supplies including new retail products. -Tracked pricing and sales across multiple distributors to minimize costs. -Communicated with sales representatives and distributors regarding order concerns, damages, or exchanges.

Harleysville, Pennsylvania

-Trained in small market new business, human services, and renewals. -Communicated with agents and underwriters when needed to complete quotes. -Maintained speed and accuracy, which is monitored and discussed monthly with supervisors. -Collaborated in team setting to ensure overall success in providing clients with exceptional service.

Pottstown, Pennsylvania

Limerick, Pa

King Of Prussia, Pennsylvania

Collegeville, Pa

Limerick, Pa

Prepare food and beverage quickly and efficientlyTake customer ordersUse cash register to take orders and provide proper changeProvide excellent customer serviceDeliver food and drink to tables Make sure that guests needs are met throughout their mealClean and stock the cafe and kitchen to keep things running smoothly

Collegeville

Front desk Sales Associate:Perform receptionist duties such as answering phones, checking clients in and out, and scheduling appointmentsReach sales goals through utilizing the sales script to obtain customer membership salesProvide excellent customer service to promote strong customer relationshipsCustomer Service Administrator: Handle customer complaints in a timely manner via email, in person, and over the phoneManage and prevent membership cancellationsContact members with overdue balancesHelp members to catch up with excess service sessionsSales Trainer: Coach front desk team to increase sales percentage each monthManage customer membership freezesAssistant Manager:Handle all customer complaintsDelegate duties to front desk associatesDiffuse cancellations to keep retention of memberships high Take inventoryPlace ordersFreeze, cancel, and manage member accountsReview applicant resumes and schedule interviewsConduct interviews and hire massage therapists, estheticians, and sales associatesHandle employee conflict to keep everyone as happy as possible and ensure the store runs smoothlyMaintain positive employee moraleManage employee schedules, including time off requestsApprove and manage donation requestsMaintain contact with store franchisee to evaluate employee and store performance

Associate'S Degree, Marketing

Pennsylvania State License, Cosmetology/Cosmetologist, General

High School Diploma, High School/Secondary Diploma Programs