Moriah Gill Email & Phone Number

Remote

-Maintained socially conscious tone while addressing various demographics in a world-wide readership of 1 million+ -Proofread and reviewed content for conciseness, grammar, and adherence to client’s unique voice and tone-Originated 1000+ blogs and articles over pop culture and news topics remotely with minimal oversight Increased workload by 100% for 1.

Los Angeles, California, United States

-Offer daily support to 100+ customer’s product questions and service issues both in-person and via online chat -Utilize ZenDesk and Slack to work with customers to resolve complex support tickets-Work alongside the management team to drive KPIs with daily shift meetings, training, and one-on-one check-ins-Maintain and record weekly payroll costs for 10.

Austin, Texas, United States

- Launched and closed Pop-Up store, stewarding it to becoming the most profitable location in the company, outselling the permanent flagship location.- Oversaw team on 40, maintaining 100% employee retention- Managed daily operation of FOH team of 20, and BOH team of 6 via team/one-on-one check-ins, training, and coaching- Utilized a Top-Down management.

Austin, Texas Area

-Honed knowledge of 30+ proprietary cloud-based tools to resolve 1000’s of escalated user support tickets daily-Increased production metrics by 100% while prioritizing time-sensitive tickets and maintaining accuracy-Conducted onboarding and refresher training for 15 new team hires serving as a SME for 2 different workflows -Proactively escalated 50+.

Austin, Texas

- Served as a therapeutic supervisor to 15 adolescents- Supported overall health and safety of 100+ adolescents in the facility- Planned 100’s recreational, therapeutic, leisure, and enrichment events- Documented daily activities, medication, and significant incidents of each direct care youth