Mo Richards Email & Phone Number

Miami, Florida, United States

As the Senior Product Manager for Account Experiences, I led the development, implementation, and strategic growth of WEX's enterprise-wide identity platform. This role required a unique blend of technical expedites, cross-functional collaboration, and broad leadership to deliver a scalable solution for authentication, Single-Sign-On (SSO), and Multi-Factor Authentication (MFA) across more than 60 customer-facing applications.Key Achievements:-- Spearheaded the transition of our solution from a project to a platform product, aligning strategy with organizational goals and future-proofing identity solutions.-- Built a foundational platform designed to meet the authentication and security needs of over 60 applications, ensuring consistency, scalability, and compliance.-- Collaborated with engineering, security, and operations teams to ensure our solution met stringent compliance and regulatory standards.-- Championed a user-centric approach, improving accessibility, and user experience across products while maintaining top-tier security.

Royal Palm Beach, Florida, United States

As the Lead Product Manager for JuniperWeb, our B2B e-commerce platform, I spearheaded the design and development of a world-class SaaS solution tailored to vendors, manufacturers, and retail buyers in the Gift, Home Décor, Home Furnishings, and Apparel industries. I collaborated closely with Executive Leadership, Sales, Marketing, UX/UI Design teams, Technology Architects, and Front/Back-End Developers, using Agile SCRUM methodologies to ensure the product met business requirements and successfully launched to market.In this role, I led competitive research initiatives, analyzing market trends and competitors to shape our product’s go-to-market strategies. Acting as a mini-CEO, I ensured alignment across all stakeholders, driving a unified vision and delivering a strategic product that positioned us for success in the marketplace.A key initiative that I led during my time with JuniperWeb was integrating two B2B e-commerce software products. One of Juniper's first major milestones was the launch of our new JuniperWeb SaaS product. Since launching this product, we've enabled tremendous growth for our Sellers onboarded since August of 2020. This achievement resulted in more than $40 million in revenue growth for newly onboarded Sellers using our proprietary B2B e-commerce SaaS software.Another initiative I led for Juniper was implementing a tiered product offering for JuniperWeb, which would also serve as the groundwork for all future Juniper products being launched. I led the way on what features worked best across the three tiers and ensured we architected our enhancements to be scalable and easy to manage as we grew. We achieved this by conducting research and listening to our customers to build the right features, at the right time. This was a major milestone for our company and the JuniperWeb product. This achievement empowered our Sales team to expand their target market, which enabled more revenue growth opportunities for Juniper.

Greater Nashville Area, Tn

Partnered with Directors and Technical Leads to evaluate incoming features. Worked with program management leads across company to align processes, reporting, and product strategies to launch new products. Owned product design process by creating wireframes, mockups, and demonstrating live walkthroughs of potential product enhancements, while standardizing a feature set of tools for product management team.

Morgantown, Wv Area

Digital Product Manager of corporate websites, connected services, banking applications, and digital marketing strategy. Enhanced user experience on consumer website by building new features: single-sign-in, online account creation, mortgage origination, career services and location finder. Led development of business cases, requirements, functional and technical specifications, and product design/creation.

Morgantown, Wv

Hired, trained, and developed more than 25 employees. Provided leadership, mentoring, coaching and training for team members while maximizing productivity and quality.

Fort Myers/Orlando, Fl And Morgantown, Wv

-- Managed the overall operation of the front of house (FOH) area, including customer service, reservations, seating, and staff supervision-- Directed team meetings and communicated effectively with the rest of the management team and staff to ensure that the restaurant was running smoothly and efficiently-- Evaluated staff performance and provided feedback, coaching, and training-- Monitored sales and revenue and took appropriate action to increase profits

Fort Myers, Florida, United States

-- Responsible for providing excellent customer service to guests in a restaurant and bar setting-- Take orders accurately and efficiently using a point-of-sale (POS) system or hand-written order ticket-- Check on guests periodically to ensure that they are satisfied with their experience

Orlando, Florida Area

-- Redesigned Data Transfer program for Windows-to-Mac OS systems-- Wrote new corporate training document, which was adopted regionally across Florida at 12 retail locations-- Lead Trainer for technical support team-- Hosted multiple corporate training sessions each month and regularly attended hiring events to speak about opportunities at Apple retail stores.

Bachelor Of Science (B.S.), Management Information Systems, 3.8

Activities and Societies: Student Government

Computer Science, 3.9

Activities and Societies: Student Government

Business Administration And Management, General

Activities and Societies: Student Government Association