As a Technology Advisor (TA) I am responsible for defining and delivering strategic technology solutions and tools for businesses. I assess market options, provide analysis, and develop recommendations and project plans.

As a technology solutions manager, I am in charge of helping our mid-market global clients with a portfolio value of over 3 billion dollars combined, improve real estate decision making and operational performance via technology. I lead the engagement with clients, and help them align business strategies with technology initiatives, understand their needs by demonstrating how we can close the gap in their business process with technology. These technology solutions allow businesses to save valuable time and money. Through technology, my clients are able to see a full view of their portfolio and identify where opportunities and risks are so that they can properly mitigate those risks and take advantage of opportunities.On a daily basis, I am actively providing direction and resolution to projects and engagements. I direct all new development, timing and delivery, and the implementation of hardware and software solutions while working closely with customers and within the matrixed of Cushman & Wakefield organization. I manage my staff and projects to develop innovative business and technical solutions. I perform in a customer delivery environment, including coordination with sales, operations, customer support, and enterprise business teams to deliver solutions. Lastly, I work diligently to build, motivate, and retain a high-functioning team of Technical Specialists, Delivery Analysts to support and drive sales conversations and support a client environment. Exceeding expectations is important to me, and I achieve monthly, quarterly, and annual targets for net-new revenue and sales pipeline, as well as operational metrics.

Managed our client’s technology implementation projects for the analytics platform, including new client consulting engagements and built prototypes to assist the sales team with new business opportunities. In this space, I managed over 50 million in project spending with responsibility for contract management, Service Level Agreements (SLA), and Client Satisfaction. Performed Project Management tasks for all project-related client engagement and added value to client services in an effort to retain key company business. Actively worked with our engineering team to streamline service delivery, manage critical communication with all client incident related tickets, resolving escalated issues, and managing data integration projects between several platforms/applications. Lead visual improvement features in client analytic tools followed by client support during the post-implementation process and trained new users on the application implemented.

Worked across the globe to gather information and requirements in implementing new supplier information. The goal of the new application was to bring all supplier information into one application while taking into account different requirements from different regions around the world. Worked with various departments to enforce centralized compliance with local flexibility by creating custom onboarding workflows to meet departmental and client requirements. Integrate SIM application with various internal applications such as Yardi, 360 Facility, Costar, and more to improve operational efficienciesLed a firm-wide effort to streamline supplier onboarding and create a holistic view of suppliers to strategically identify key partners globally and deliver significant savings through consolidation of purchasing. Tactically approached the supplier performance management process to maximize the value from key supplier relationships with our account teams across the globe. Built and maintained a long-lasting relationship with our suppliers and worked with the Legal team to finalize the Master Service Agreement (MSA) and Statement of Work (SOW). Develop supplier performance metric and continuous improvement strategy to ensure our account team is getting the most out of our preferred vendors. Work with various teams to develop and implement a collaborative business management process, while ensuring our data collection and reporting that identifies suppliers with strategic potential and performance levels to warrant, making them a preferred vendor

Helped Netrix, LLC Cloud Management Center group improve their ticketing process by working with engineers and creating a process for sorting out the tickets by urgency, severity, and service level agreement (SLA). Helped the organization implement a new ticketing system ServiceNow. I worked with different departments internally to complete the Cisco gold level audit. Every month, I built a client-facing report by pulling raw data from several applications. I Assisted with data integration activities to provide consistent, centralized data and reporting for leadership viewing. While reviewing engineers’ daily performance, I made recommendations to establish new key performance indicators (KPI’s) to support company Objectives and give leverage to our engineers to meet our service level agreement (SLA). One of the key recommendations was to follow the Information Technology Infrastructure Library (ITIL) process. Before the recommendations were put in place, our SLAs were in the fiftieth percentiles, and after implementation, we were consistently in the high ninety percentiles. I started reporting data and metrics to identify and evaluate opportunities and effectiveness for performance improvement. Developed methods to report performance metrics effectively, so they were visible, accurate, and timely for the leadership team performance levels. I assisted the leadership team in establishing realistic targets and objectives for an engineer’s performance.

• Netrix LLC Internal IT Audit • Netrix LLC Information Security Task Force - member• Utilize SolarWinds Run Monthly Reports to Convert Raw Data into Client Report Format• Perform projects for internal Cloud Management Center (CMC) • Review Engineers Daily Performance• Analyze Netsuite Tickets for Trends, Standards and Volume• Improve and Monitor ITIL Framework• Report Daily, Weekly, and Monthly Cloud Management Center (CMC) Service/Performance