Moritz Böhlke Email & Phone Number

Stockholm, Se

Stockholm, Stockholm County, Sweden

As a Customer Success Manager at Proposales AB, I oversee the onboarding process for new clients, ensuring they are smoothly integrated into the platform and set up for long-term success. I co-manage a portfolio of clients in collaboration with the Sales Manager, fostering strong relationships and identifying growth opportunities through upselling and cross-selling. By closely monitoring customer health metrics and overall satisfaction, I proactively address any issues to enhance the customer… Show more As a Customer Success Manager at Proposales AB, I oversee the onboarding process for new clients, ensuring they are smoothly integrated into the platform and set up for long-term success. I co-manage a portfolio of clients in collaboration with the Sales Manager, fostering strong relationships and identifying growth opportunities through upselling and cross-selling. By closely monitoring customer health metrics and overall satisfaction, I proactively address any issues to enhance the customer experience. In this role, I also contribute to product development by gathering customer feedback, assisting with feature testing, and collaborating with the Marketing team to build impactful customer testimonials and nurture product ambassadors. Additionally, I help develop and refine the company’s Customer Success playbooks and engagement strategies to further improve client relations and retention. Show less

Stockholm, Stockholm County, Sweden

In my role as Kassör (Treasurer) at BRF Solhemsängen, I oversee the financial operations and ensure accurate financial reporting for the housing association. I am responsible for developing and managing the budget, monitoring expenses, and ensuring the organization's financial health. I work closely with the board to align financial strategies with our organizational goals and ensure compliance with all relevant regulations. My duties also include implementing financial controls and… Show more In my role as Kassör (Treasurer) at BRF Solhemsängen, I oversee the financial operations and ensure accurate financial reporting for the housing association. I am responsible for developing and managing the budget, monitoring expenses, and ensuring the organization's financial health. I work closely with the board to align financial strategies with our organizational goals and ensure compliance with all relevant regulations. My duties also include implementing financial controls and collaborating with board members to support effective governance and financial planning. Show less

Stockholm, Stockholm County, Sweden

As Market Improver at Klarna, I lead cross-functional operational projects within the Nordics region, ensuring timely completion through effective stakeholder collaboration. I leverage data-driven insights to analyze and optimize customer service operations, achieving significant reductions in errand and escalation rates. My role involves streamlining processes for enhanced service delivery and resolving cross-functional blockers.

Stockholm, Stockholm County, Sweden

Stockholm, Stockholm County, Sweden

As Vendor Operations Manager, I coordinated Quality and Customer Satisfaction at Klarna, collaborating closely with internal teams and partners. I conducted Weekly Business Reviews (WBRs) with vendors to address KPI and SLA shortfalls, and I identified trends, improved Contact Resolution/CSAT, and enhanced Quality metrics. My responsibilities also included promoting service quality standards and optimizing delivery operations.

Stockholm, Sweden

As an Account Manager at Trustly, I managed key customer negotiations and successfully executed up-selling activities. I created and presented business cases and strategic evaluations for pricing proposals, enhancing communication with stakeholders. I also conducted in-depth analyses of key clients' business, products, and performance, allowing us to refine our strategies for growth.

Stockholm, Sweden

Stockholm, Sweden

As the Head of Key Account Management at Zimpler, I led a team responsible for managing existing merchant relationships. My role involved setting and executing short and long-term sales and growth targets, identifying new business opportunities, and optimizing Key Performance Indicators (KPIs) and payment flows. I ensured the proper presentation and functionality of Zimpler’s product, actively promoted new features, and effectively managed daily merchant issues.

Stockholm, Sweden

As a Key Account Manager, I managed Zimpler’s Top 20 merchants from the iGaming industry. I devised strategies to meet sales and growth targets, identified new business and market opportunities, and ensured the presentation and functionality of Zimpler’s product. I actively promoted new product features, built long-term relationships, and effectively managed daily issues for merchants.

Stockholm, Sweden

As Client Care Consultant, I specialized in delivering services in accordance with contract agreements, ensuring clients received top-notch experiences. My commitment to customer service extended to continuous development and improvement, allowing me to address client issues in a courteous and engaging manner. I was proactive in promoting innovative products and services to enhance client value.I played a crucial role in developing and curating the Navetti Knowledge Center™, a valuable… Show more As Client Care Consultant, I specialized in delivering services in accordance with contract agreements, ensuring clients received top-notch experiences. My commitment to customer service extended to continuous development and improvement, allowing me to address client issues in a courteous and engaging manner. I was proactive in promoting innovative products and services to enhance client value.I played a crucial role in developing and curating the Navetti Knowledge Center™, a valuable resource for clients and team members alike. This included the meticulous maintenance of manual and user guidelines, ensuring clarity and precision.Moreover, I took pride in diligently maintaining and updating client environments, ensuring their ongoing efficiency and satisfaction. Show less

Stockholm, Sweden

I have the pleasure taking care of my little son. Duties include (but are not limited to):- changing diapers- making food- reading stories- building pillow forts- playing with toy cars- carrying my son on the shoulders- ...

Stockholm, Sweden

As Account Manager at Fyndiq, I established and nurtured relationships with potential partners in Germany. I refined and cultivated long-term relationships with partners, managing the entire sales process from initial contact to successful closure. I was responsible for ensuring adherence to the budget and conducting monthly analysis of sales results.In 2014 Fyndiq was announced one of Europes’ fastest growing tech startups and since the five founders’ launched the marketplace platform… Show more As Account Manager at Fyndiq, I established and nurtured relationships with potential partners in Germany. I refined and cultivated long-term relationships with partners, managing the entire sales process from initial contact to successful closure. I was responsible for ensuring adherence to the budget and conducting monthly analysis of sales results.In 2014 Fyndiq was announced one of Europes’ fastest growing tech startups and since the five founders’ launched the marketplace platform in 2010 Fyndiq has managed to break even, close an investment round of 150 MSEK and is now preparing to cross borders and turn internationally. Currently, we’re 120 left and right-brained talents (that number will change as we’re averaging on 2 new fyndians per week), who all shape the unique and exciting work environment, we take part of. We believe that if we’re going to spend five days a week at work, it’s sort of important to have great colleagues, a nice office and an interesting company culture. Show less

Stockholm Area, Sweden

As a Key Account Manager, my responsibilities included managing customer relations and sales activities, offering and follow-up for own customers, and profit responsibility for assigned portfolios. I was actively involved in calculations, monitoring, and statistical analysis, and I played a role in product development. Additionally, I conducted acquisition and negotiation with suppliers and clients.

Hamburg Area, Germany

As Sales & Marketing Manager, I focused on acquiring new clients, maintaining the existing customer base, and implementing marketing and sales activities. I executed strategic sales trips, negotiated contracts, performed market and competition analysis, monitored sales and marketing activities, and conducted research to identify new business opportunities.

Hamburg Area, Germany

In my role as a Barista, I was responsible for the entire operational process and ensuring an exceptional guest experience. Within just a few weeks on the job, my responsibilities were extended due to my experience in the hospitality industry, and I was promoted to the position of shift leader.As a shift leader, I not only continued to lead the team but also took orders from customers, providing expert recommendations and consulting with clients to enhance their experience. I played a… Show more In my role as a Barista, I was responsible for the entire operational process and ensuring an exceptional guest experience. Within just a few weeks on the job, my responsibilities were extended due to my experience in the hospitality industry, and I was promoted to the position of shift leader.As a shift leader, I not only continued to lead the team but also took orders from customers, providing expert recommendations and consulting with clients to enhance their experience. I played a pivotal role in driving sales of our products and beverages while meticulously preparing a variety of drinks to perfection. Additionally, I was entrusted with the crucial task of efficiently opening and closing the shop, ensuring a seamless operation. Show less

Bad Honnef

Studies Business Administration International University of Bad Honnef – Bonn, Bad Honnef.Degree: Diplom Betriebswirt (FH) Thesis: The Importance of After-Sales-Management

Kreisfreie Stadt Aachen Area, Germany

As part of a sideline job between an internship and the continuation of my studies, I had the opportunity to contribute significantly as a Supply Chain Manager for Frankenberg GmbH. In this role, I played a pivotal role in ensuring the smooth flow of the operation, with a primary focus on optimizing the production process.I was responsible for meticulously preparing and fine-tuning the production processes, aiming to enhance efficiency and productivity. Additionally, I played a critical… Show more As part of a sideline job between an internship and the continuation of my studies, I had the opportunity to contribute significantly as a Supply Chain Manager for Frankenberg GmbH. In this role, I played a pivotal role in ensuring the smooth flow of the operation, with a primary focus on optimizing the production process.I was responsible for meticulously preparing and fine-tuning the production processes, aiming to enhance efficiency and productivity. Additionally, I played a critical role in supporting the production process, collaborating with various teams and stakeholders to ensure everything ran seamlessly. Furthermore, I conducted rigorous quality control measures, consistently upholding high standards to guarantee the quality of our products. Show less

Oslo, Norway

High involvement in operational work, processing bookings, answering inquiries, customer relations. A major part is product development, quality management & invoice control. I was working with the purchasing manager & was participating in the contracting process and negotiations. I was updating the database, was checking contracts, creating and analyzing statistics as basis for negotiations.• Managing daily operations• Processing bookings• answering inquiries• Maintaining… Show more High involvement in operational work, processing bookings, answering inquiries, customer relations. A major part is product development, quality management & invoice control. I was working with the purchasing manager & was participating in the contracting process and negotiations. I was updating the database, was checking contracts, creating and analyzing statistics as basis for negotiations.• Managing daily operations• Processing bookings• answering inquiries• Maintaining customer relations• Product development• Quality management• Invoice control• Contract negotiation• Database maintenance• Creating and analyzing statistics as basis for negotiations. Show less

I was working besides my studies in the F&B department of the Hilton Bonn as a waiter and was also responsible for the room service and banquets.• Seating and taking care of international guests • Cross and up selling• Management of the guest profile• Handling of complaints• Preparation and execution of standard business days (à la carte service, banquets, breakfast) and ensuring the operation• Ensuring high quality and service standards• Wine advice

Tenerife, Spain

• Check-in and check-out hotel guests.• Telephone service / PBX services. • Communicating service / amenities of the hotel to the guests• Providing Concierge service – communicate information about hotel features/services, local restaurants, special events, etc • Tracking and communicating VIP arrivals to the appropriate departments• Communicating special request, etc. to the designated departments• Preparing next day’s arrivals• Handling wake-up calls• Assisting… Show more • Check-in and check-out hotel guests.• Telephone service / PBX services. • Communicating service / amenities of the hotel to the guests• Providing Concierge service – communicate information about hotel features/services, local restaurants, special events, etc • Tracking and communicating VIP arrivals to the appropriate departments• Communicating special request, etc. to the designated departments• Preparing next day’s arrivals• Handling wake-up calls• Assisting with reservations calls• Assisting with site inspections Show less

Kreisfreie Stadt Aachen Area, Germany

Sideline

Kreisfreie Stadt Aachen Area, Germany

Sideline

Kreisfreie Stadt Aachen Area, Germany

Internship

Diplom Betriebswirt, Betriebswirtschaftslehre

Activities and Societies: Project 2028 - Leading Hotel Schools of the World, IUBH Christmas Market

Bachelor Of Arts (B.A.), Restaurant, Hotel And Tourism Management

Activities and Societies: HAAGA-HELIA students' Union HELGA

Bachelor'S Degree, Business Administration And Management, General