As a Customer Service Manager at Lufthansa Technik, I serve as the primary point of contact for operational support, ensuring seamless communication and efficient service delivery. I focus on coordinating internal teams to address customer needs, resolving technical inquiries, and ensuring high-quality solutions that align with our customers’ expectations.Key responsibilities:Acting as the operational liaison between customers and internal departments.Coordinating technical support and ensuring timely resolutions for customer requests.Monitoring service performance and driving continuous improvement.Supporting the Key Account Manager by providing operational insights and customer feedback.

In my role, I focus on the repair or Overhaul of essential aircraft components, including Air Cycle machines, Air Turbine Starters, and Flow Control Valves. These are vital elements in ensuring the safety and performance of aircraft. My expertise extends across multiple EASA regulations, including EASA Part 145, EASA 22j, EASA 21g, and EASA Part 66.I take pride in contributing to the aviation industry's safety and reliability by maintaining and repairing these critical components. I am passionate about what I do and committed to upholding the highest standards in aviation maintenance.

In my role as a Quality Inspector, I held the responsibility of ensuring the accuracy and reliability of measuring equipment at our European plants. I firmly believe that the precision of measurement instruments is a cornerstone of product quality.During my tenure, I worked extensively with measuring equipment from renowned brands such as Mitutoyo, Tesa, and Roel. The most important task was to ensure quality of our products and the satisfaction of our customers.Furthermore, I took charge of preparing and signing off on the technical documentation, ensuring that our processes and products adhered to the industry standards.