• Fulfilling customer orders via Shopify platform, including handling, packaging and shipping of valuable merchandise (up to $250,000 US) via ShipStation, FedEx, and Canada Post• Handling customer requests and inquiries as first point of contact via email, live chat, and phone• Closely working with office manager and office accountant to process incoming and outgoing payments• Acting as office manager's assistant in day-to-day tasks• Handling online and in-person banking tasks on behalf of management, assisting with payroll• Acting as the office's supply manager (Staples, ULINE, Fedex, Amazon)• Maintenance and expansion of filing and storing system of highly valuable merchandise• Researching and writing of short historical articles for in-house publication “History's Finest“ periodical• Handling and researching original German documents c. 1800-1945• Writing of marketable, descriptive texts for auction website (www.emedals.com)• Backend editing and sorting of products on website via Magento• Research and data base entry for website MedalBook (www.medalbook.com)• MedalBook social media support (Facebook, Twitter, Instagram)• Coordinating advertising efforts with international magazines• Customer service support (phone, email, in person)• Responsible for accurate filing and storing of high priced auction items

• Learning all aspects of book publishing: maintaining close relations with authors; editing; production of the book from the first draft to a finished, printable product; working closely with layout and printing staff• Developing and running marketing campaigns• Ancillary jobs for the printing plant

• Processing (picking and packing) medication orders for pharmacies, keeping stock