Morne Atterbury Email & Phone Number

Cape Town Area, South Africa

At Symbiosys I focus primarily at technical solutions and migrations. Ranging from basic AD related queries, SCCM installs to inter org migrations on a global scale. I work with clients on all levels from management to desktop support. Some of the clients that I work with – Pick n Pay, Sanlam, MMI (Metropolitan/Momentum), Old Mutual, Mediclinic international, Engen, Vodacom, Dell/Quest and many more. Our clients come to us when they require the latest Microsoft technologies implemented or when they need to find solutions to complex issues. Products that I primarily focus on are Active Directory, SCCM, Migration Manager and many more. Below are some examples of projects that I have worked on:• Active Directory Recovery for ICAP in London, UK• AD and Exchange Migration for Aspire in Doha, Qatar• AD and Exchange Migration for First City Monument Bank in Lagos, Nigeria• AD and Exchange Migration for Mediclinic international (Switzerland, South Africa and Dubai)• AD and Exchange Migration for Sanlam SEB RFA• AD and Exchange Migration for Sanlam Sky• AD and Exchange Migration for Sanlam Health• AD and Exchange Migration for Dimension Data for client like Pioneer Foods and others• SCCM design and implementation for Pick n Pay• SCCM implementations for SABMiller global• AD and Exchange Migration for Dell (Vodacom/Vodafone)• WSUS design and deployment for Mediclinic• AD and Exchange assessments for Mediclinic Switzerland, Mediclinic UAE, Mediclinic South Africa• Server migrations for Mediclinic• Global AD and Exchange project for Mediclinco Designed and implemented AD and Exchange in Dubai, Switzerland and South Africao Implemented IPAM and DHCP• SCCM design and implementation for Fusion• AD and Exchange Migration for Anheuser Busch, Globally• AD and Exchange Migration for Investec AM / Ninetyone, Globally• AD and Exchange Migration for Capricorn Bank• AD and Exchange Migration for Asahi Group

Cape Town Area, South Africa

• SCCM design, deployment, migrations, configuration and administration• Active Directory and supporting services design, deployment, migrations, configuration and administration• Exchange deployment, migrations, configuration and administration• Quest Migration Manager• WSUS design, deployment, configuration and administration• KMS Server installation and configuration• Direct IP Printing technical design, implementation and configuration• Server build guide, deployment and configuration• Bitlocker configuration and deployments• Forefront Endpoint Protection deployments• Forefront Protection for Exchange deployments• Forefront Protection for Sharepoint deployments• Domain Controller Disaster Recoveries• Supported clientso Old Mutual Investment Group Property Investments (OMIGPI)o Old Mutual Investment Group SA (OMIGSA)o Engeno Pick n Payo University of the Western Capeo Fulham Football Clubo Tecnolo Medi-Clinico PetroSAo Sanlamo Pioneer Foodso Maitlando and more

Worked on the following:• Backups• Patch Management• SMS• Active Directory• Exchange• VmWare• Websense• Rightfax• Group Policies• Logon Scripts• Server monitoring services• Server repair and maintenance• All aspects of Microsoft Server Support• All aspects of Server Hardware Support• High Availability Project for Exchange and SAP • Server upgrade project

• Enhance all Support Centre Processes• Attend to all problem calls that could not be resolved in the Front Office within SLA• Allocate unresolved calls to the Team Leaders / Call Coordinators for resolution by Field Support Engineers. (Tight coordination / communication with local coordinator / management)• Ensure Customer Satisfaction - Keep customer informed about the status of the Service Ticket/Problem Call and escalate issues in a timely fashion • Enhance Customer relationships by ensuring services are delivered with high customer satisfaction• Investigate root cause analysis & problem re-occurrences • Adhere to Standard Operating Procedures (SOP) and policies.• Responsible for achieving SLAs• Reroute and track Problems, if work needs to be done by any internal/external Specialist Support Group or 3rd Party. • Call Closure notification and timely ticket update• Owns responsibility to drive to completion all service activity• Provide daily operational assistance • Training of the Front Office Engineers to increase 1st level resolution

• To drive the successful resolution of all the User problem requests within the specified Services and SLA parameters of the AST / CSC contract with concentrated focus on customer satisfaction.• Performs/attends to IMACD requests and other duties as assigned by management. • Keeps the customer, and/or the alternate if requested, informed about the status of the call. • Ensure Customer Satisfaction together with closing a min of 6 calls per day. • Complete all calls within the agreed SLA parameters (Need by Date). • Regularly communicate status with IMACD Planner/Call Coordinator and or FSM and Team Leader. • Immediate call closure/completion notification and timely request update in IMACD logging system. • Timely/thorough completion and hand-over of Job Card and TNG information. • Utilize peers as a resource for technical support when required. • Escalate issues in a timely manner as required to ensure customer satisfaction and the attainment of SLAs.• Hand-off all Service Requests before planned vacation, training, or other absences. • Compliance with time reporting requirements by reporting absence to the TL or FSE before 8h30 on the day. • Owns responsibility to drive to completion, all service activity or to execute a clean handoff of that responsibility to another member of the staff. • When experiencing technical issues escalate to Mark immediately. • Ensure that you adhere to new LAB process at all times.• Remotely support technician with high level problems

• To drive the successful resolution of all the User problem requests within the specified Services and SLA parameters of the AST / CSC contract with concentrated focus on customer satisfaction.• Performs/attends to IMACD requests and other duties as assigned by management. • Keeps the customer, and/or the alternate if requested, informed about the status of the call. • Ensure Customer Satisfaction together with closing a min of 6 calls per day. • Complete all calls within the agreed SLA parameters (Need by Date). • Regularly communicate status with IMACD Planner/Call Coordinator and or FSM and Team Leader. • Immediate call closure/completion notification and timely request update in IMACD logging system. • Timely/thorough completion and hand-over of Job Card and TNG information. • Utilize peers as a resource for technical support when required. • Escalate issues in a timely manner as required to ensure customer satisfaction and the attainment of SLAs.• Hand-off all Service Requests before planned vacation, training, or other absences. • Compliance with time reporting requirements by reporting absence to the TL or FSE before 8h30 on the day. • Owns responsibility to drive to completion, all service activity or to execute a clean handoff of that responsibility to another member of the staff. • When experiencing technical issues escalate immediately. • Ensure that you adhere to new LAB process at all times.

Companies include:ABSABOEDepartment of Justice

Matriculated, Matriculated

Education record