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Morne Stander is listed as GM & Head of The Service Lab at Discovery at Discovery Health, a with 9048 employees, based in City of Johannesburg, Gauteng, South Africa. AeroLeads shows a matched LinkedIn profile for Morne Stander.
Morne Stander previously worked as Head of The Service Lab at Discovery Health and Head of Client Interaction Strategy at Discovery Health.
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Morne Stander is a GM & Head of The Service Lab at Discovery at Discovery Health.
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Fredman Drive Sandton
The Service Lab sits central to various strategies within the broader Discovery Group, and provides thought leadership and direct services on these. The channels portfolio (previous role) still reports through to the Service Lab, but I also oversee the broader department that houses functions like Research, Quality management, MI, and Knowledge management
Fredman Drive, Sandton
Within this portfolio I headed up our channel strategy, ranging from external communication, digital (servicing) as well as the telephony portfolio. As the business owner for the Genesys implementation, I had to oversee the technical implementation for business, ranging from IVR design with self service, to routing calls intelligently across various regions and according to workforce planning schedules. This also translated to CRM and various innovation projects associated with it). The… Show more Within this portfolio I headed up our channel strategy, ranging from external communication, digital (servicing) as well as the telephony portfolio. As the business owner for the Genesys implementation, I had to oversee the technical implementation for business, ranging from IVR design with self service, to routing calls intelligently across various regions and according to workforce planning schedules. This also translated to CRM and various innovation projects associated with it). The workforce planning team also reported into this portfolio - there are natural synergies between planning and the channel strategy. Show less
Responsible for external communication for the Health company, but represented from a business aspect. Vetted communication and co-ordinated these campaigns to align with service demand and capacity. Internal communication and knowledge repository reported into this portfolio as well
Started at Discovery as a call centre agent and moved to various roles before settling into the external communication portfolio
Other employees you can reach at discovery.co.za. View company contacts for 9048 employees →
Zamahlubi Guma
Colleague at Discovery HealthCenturion, Gauteng, South Africa
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AM
Abea Mogami
Colleague at Discovery HealthJohannesburg, Gauteng, South Africa
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AN
Amanda Ndonga
Colleague at Discovery HealthSoweto, Gauteng, South Africa
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LM
Lindokuhle Mchunu
Colleague at Discovery HealthDurbanville, Western Cape, South Africa
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Bianca Groenewald
Colleague at Discovery HealthJohannesburg, Gauteng, South Africa
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CV
Cynthia Van Den Berg
Colleague at Discovery HealthCity Of Cape Town, Western Cape, South Africa
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JF
Johan Fourie
Colleague at Discovery HealthCity Of Johannesburg, Gauteng, South Africa
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JC
James Coetzee
Colleague at Discovery HealthCity Of Johannesburg, Gauteng, South Africa
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BM
Bianca Malan
Colleague at Discovery HealthCity Of Johannesburg, Gauteng, South Africa
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TM
Thokozile Mulunjwana
Colleague at Discovery HealthSouth Africa
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Morne Stander works for Discovery Health.
Morne Stander is listed as GM & Head of The Service Lab at Discovery at Discovery Health.
Morne Stander is based in City of Johannesburg, Gauteng, South Africa while working with Discovery Health.
Morne Stander has worked for Discovery Health.
Morne Stander's colleagues at Discovery Health include Zamahlubi Guma, Abea Mogami, Amanda Ndonga, Lindokuhle Mchunu, and Bianca Groenewald.
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