Handcrafted wedding and event stationery

- Executing successful contracts by liaising with multiple government parastatals - Resolving problems with high-profile clients to maintain relationships and increase the return customer base by 20%- Ensuring clients are satisfied through after-sales care as well as acting as a point of contact for complaints and escalation- Conducting in-depth research on industry trends, providing advice on client strategy and identifying sales opportunities

- Developed and maintained key supplier relationships, enhanced communication and met business requirements - Evaluated supplier quotes based on purchasing procedures and competitiveness in quality, price and delivery- Identified ideal vendors by reviewing and issuing contracts as well as blanket purchase orders to drive the procurement process - Negotiated complex corporate procurement contracts by working closely with internal and external stakeholders

• Coordinated solutions for a high volume of customer inquiries per day while exceeding performance quotas.• Increased enrolment of customers on all e-banking channels by 48% in 3 months.• Delivered detailed weekly and monthly performance target reports using Microsoft Excel.• Addressed customer complaints and mitigated dissatisfaction by employing timely solutions to help with retention.• Compiled customer feedback and made process changes to exceed customer satisfaction goals.• Recognized for innovative change of process on all E-banking customer requests being on one form therebystreamlining customer request process, saving time and reducing the cost of producing different forms

• Researched the valuation of companies for mergers and acquisitions, compiled data and assisted in reporting.• Prepared and submitted weekly reports on activities to the team leader using Microsoft Excel.• Provided clerical support addressing routine and special requirements.