Michael Moroni Email & Phone Number

Brainerd, Mn, Us

Brainerd, Minnesota, United States

As an Implementation Specialist III, I oversee the transition from Sale to Installation. This role involves collaborating with the client, their technical team, and CTC's internal operations departments. My responsibilities span from initial contact with the client to assisting in the installation design and managing the execution of the work.I also focus on enhancing departmental efficiency and system operations, seeking innovative ways to improve both the member's experience and the CTC staff's experience. This includes working with operating systems such as Innovative Systems eLation, SmartSheet, Calix Support Cloud, and other platforms.Additionally, I maintain strong relationships with our key partners, ensuring their needs are met and providing support with complex sales, designs, and implementations.

Brainerd, Mn

In my role, I oversee the development and expansion of CTC’s products, processes, and services, ensuring comprehensive systems integration, meticulous documentation, and effective staff training to drive revenue growth and enhance organizational efficiency. I coordinate cross-departmental teams to align efforts and facilitate seamless communication among all stakeholders involved in product and process development, ensuring that deadlines and implementation goals are consistently achieved.I am responsible for leading the creation and execution of processes, procedures, and workflows across various systems to optimize operational efficiency. Additionally, I collaborate with the finance department to develop and refine financial models, ensuring that products meet revenue generation targets and align with anticipated financial outcomes.My role also involves managing relationships with product vendors and strategic partners to strengthen collaborations and support product success.

Brainerd, Mn

As a Sales Engineer, I support the sales team by facilitating new sales and ensuring seamless installations. I collaborate closely with the Plant and Provisioning team, the Network team, and our COE team, and report directly to the Network/Technology Manager. My role involves working with our billing and order entry system, eLation, developed by Innovative Systems, to streamline processes.I am also responsible for managing various special projects, coordinating with all relevant team members to ensure timely and effective project completion. I am committed to fostering open communication with CTC team members to ensure alignment and project success.

Baxter, Mn

At CTC, I am responsible with specific territories for sales of new and additional services in the telecommunications industry, including, but not limited to: Phone, Internet, and TV services. Responsibilities include speaking to new and potential members in a face-to-face, e-mail, or phone atmospheres, regarding potential services. When called on, I also assist the Marketing department with new and innovative ways to reach customers.In 2010, I became the project lead for a project to convert a member base of over 4,000 to a newly developed fiber optic to the home network. My primary function was to discuss the benefits of said network and schedule a date for conversion, along with an emphasis on explaining the new capabilities to offer additional services. This resulted in over 25% customers taking additional services at the time of converting. Communicating with the Technician Supervisor, Enginerering Manager, Sales Manager, and Directors kept the project running smoothly and succesful. The first areas had specific deadlines that were met. In 2009, I achieved our Presidents Club award by achieving 146% of my quota.2010, I earned CTCs 100% club award.2011, I earned CTC's 100% club award, along with the Account Executive of the year.2012, I earned CTC's 100% club award, achieving over 140% of sales quota, along with the Account Executive of the year for the 2nd year

Brainerd, Mn

Contributor/writer for tech related news and reviews.

Baxter, Mn

At Best Buy, I assisted customers face-to-face along with over the phone sales. These sales may range from simple media selections to extensive home theatre products. I also performed over the phone interviews to select candidates for which management was to interview in the store. I handled 99% of the call volume that came into the local Best Buy store. I diffused upset customers whom were determined to speak to a manager. I created in-store advertisments, marketing materials and signage to display throughout the store.

Brainerd, Mn

At Access Plus (a subsidiary of Crow Wing Power) I assisted customers in a retail like environment to offer solutions to their needs. Listening carefully to their requirements, I would recommend products and service plans that would meet their expectations. During downtime, I investigated further ways to enhance customers experiences with the company and self taught programs to do this. This included modifying the cell phones internal programing to allow further customizations. I also self taught myself on how to disassemble phones to replace faulty parts. I maintained a number of companies cell phones, one which included over 70 cell phones. Once a quarter, I was asked to reset settings, update contacts, and make sure the end user was following the company's cell phone usage policy.

Baxter, Mn

At Sound Communications, I sold Cellular products, Satellite TV services, and electronic goods to a walk-in customer base. January of 2003, I parted with the company due to a life changing opportunity. After being away from the company for 2 months, I was sought out and asked to come back to work for the company. I accepted the position back.

Ba, Marketing, Minor-Management, 4.0

Suma Cum Laude / 4.0GPA

Aa, Generals

I attended Central Lakes College during my Junior and Senior year, utilizing the opportunity of Post Secondary Enrollment Option (PSEO).