Michael Moroni

Michael Moroni Email and Phone Number

Implementation Specialist III at CTC - Consolidated Telecommunications Company @ CTC - Consolidated Telecommunications Company
baxter, minnesota, united states
Michael Moroni's Location
Brainerd, Minnesota, United States, United States
Michael Moroni's Contact Details

Michael Moroni work email

Michael Moroni personal email

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About Michael Moroni

Michael is a results driven professional who consistently drives to reach the higher mark. He is always looking for the win-win scenarios on a professional level, to make sure that the company and the client/customer is satisfied. He understands that sacrifices are sometimes needed on both sides of the table to reach these scenarios. Working in consumer relations and sales for over 10 years, he rarely comes across a situation that he can not handle within his capacity. His ability to relate to his peers and customers is unparalleled. During Michael’s pursuit of higher education, he challenged himself daily with rigorous schedules involving a full time job, and the challenging coursework for his Bachelors degree. In one semester, Michael applied himself with strict dedication, and achieved 36 credits towards his Bachelors, maintaining a 4.0 GPA, all while successfully succeeding a full time, 8-5, career. It is with this dedication that Michael brings to his professionalism that makes him successful at whatever he applies his mind, heart, and soul into.Michael will also volunteer for various committees within the work place, as well within the community. He currently serves on the city council of Breezy Point, and is the treasurer for the Randall Business Association. He looks for other challenges, both internal and external to the workplace, which he can apply himself to assist with. Michael looks forward to the day when the opportunity arises to further his education.Specialties: Customer service. Negotiations. Scheduling. Knowledge about the telecommunications industry and the electronics industry. Customer relations expert. Team player. Project management. Marketing.

Michael Moroni's Current Company Details
CTC - Consolidated Telecommunications Company

Ctc - Consolidated Telecommunications Company

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Implementation Specialist III at CTC - Consolidated Telecommunications Company
baxter, minnesota, united states
Website:
goctc.com
Employees:
47
Michael Moroni Work Experience Details
  • Ctc - Consolidated Telecommunications Company
    Implementation Specialist Iii
    Ctc - Consolidated Telecommunications Company May 2022 - Present
    Brainerd, Minnesota, United States
    As an Implementation Specialist III, I oversee the transition from Sale to Installation. This role involves collaborating with the client, their technical team, and CTC's internal operations departments. My responsibilities span from initial contact with the client to assisting in the installation design and managing the execution of the work.I also focus on enhancing departmental efficiency and system operations, seeking innovative ways to improve both the member's experience and the CTC staff's experience. This includes working with operating systems such as Innovative Systems eLation, SmartSheet, Calix Support Cloud, and other platforms.Additionally, I maintain strong relationships with our key partners, ensuring their needs are met and providing support with complex sales, designs, and implementations.
  • Ctc - Consolidated Telecommunications Company
    Project And Product Specialist
    Ctc - Consolidated Telecommunications Company Apr 2017 - May 2022
    Brainerd, Mn
    In my role, I oversee the development and expansion of CTC’s products, processes, and services, ensuring comprehensive systems integration, meticulous documentation, and effective staff training to drive revenue growth and enhance organizational efficiency. I coordinate cross-departmental teams to align efforts and facilitate seamless communication among all stakeholders involved in product and process development, ensuring that deadlines and implementation goals are consistently achieved.I am responsible for leading the creation and execution of processes, procedures, and workflows across various systems to optimize operational efficiency. Additionally, I collaborate with the finance department to develop and refine financial models, ensuring that products meet revenue generation targets and align with anticipated financial outcomes.My role also involves managing relationships with product vendors and strategic partners to strengthen collaborations and support product success.
  • Ctc - Consolidated Telecommunications Company
    Sales Engineer
    Ctc - Consolidated Telecommunications Company Jan 2014 - Apr 2017
    Brainerd, Mn
    As a Sales Engineer, I support the sales team by facilitating new sales and ensuring seamless installations. I collaborate closely with the Plant and Provisioning team, the Network team, and our COE team, and report directly to the Network/Technology Manager. My role involves working with our billing and order entry system, eLation, developed by Innovative Systems, to streamline processes.I am also responsible for managing various special projects, coordinating with all relevant team members to ensure timely and effective project completion. I am committed to fostering open communication with CTC team members to ensure alignment and project success.
  • Ctc - Consolidated Telecommunications Company
    Account Executive
    Ctc - Consolidated Telecommunications Company Jul 2008 - Jan 2014
    Baxter, Mn
    At CTC, I am responsible with specific territories for sales of new and additional services in the telecommunications industry, including, but not limited to: Phone, Internet, and TV services. Responsibilities include speaking to new and potential members in a face-to-face, e-mail, or phone atmospheres, regarding potential services. When called on, I also assist the Marketing department with new and innovative ways to reach customers.In 2010, I became the project lead for a project to convert a member base of over 4,000 to a newly developed fiber optic to the home network. My primary function was to discuss the benefits of said network and schedule a date for conversion, along with an emphasis on explaining the new capabilities to offer additional services. This resulted in over 25% customers taking additional services at the time of converting. Communicating with the Technician Supervisor, Enginerering Manager, Sales Manager, and Directors kept the project running smoothly and succesful. The first areas had specific deadlines that were met. In 2009, I achieved our Presidents Club award by achieving 146% of my quota.2010, I earned CTCs 100% club award.2011, I earned CTC's 100% club award, along with the Account Executive of the year.2012, I earned CTC's 100% club award, achieving over 140% of sales quota, along with the Account Executive of the year for the 2nd year
  • Brainerd Dispatch
    Contributor
    Brainerd Dispatch Jan 2017 - Present
    Brainerd, Mn
    Contributor/writer for tech related news and reviews.
  • Best Buy
    Sales Operator/Customer Assistant
    Best Buy Aug 2008 - Aug 2010
    Baxter, Mn
    At Best Buy, I assisted customers face-to-face along with over the phone sales. These sales may range from simple media selections to extensive home theatre products. I also performed over the phone interviews to select candidates for which management was to interview in the store. I handled 99% of the call volume that came into the local Best Buy store. I diffused upset customers whom were determined to speak to a manager. I created in-store advertisments, marketing materials and signage to display throughout the store.
  • Crow Wing Cooperative Power & Light Company
    Sales Associate & Customer Service Rep
    Crow Wing Cooperative Power & Light Company Jul 2004 - Jul 2008
    Brainerd, Mn
    At Access Plus (a subsidiary of Crow Wing Power) I assisted customers in a retail like environment to offer solutions to their needs. Listening carefully to their requirements, I would recommend products and service plans that would meet their expectations. During downtime, I investigated further ways to enhance customers experiences with the company and self taught programs to do this. This included modifying the cell phones internal programing to allow further customizations. I also self taught myself on how to disassemble phones to replace faulty parts. I maintained a number of companies cell phones, one which included over 70 cell phones. Once a quarter, I was asked to reset settings, update contacts, and make sure the end user was following the company's cell phone usage policy.
  • Sound Communications Dba Radio Shack
    Sales Consultant & Customer Service Rep
    Sound Communications Dba Radio Shack Sep 2001 - Jul 2004
    Baxter, Mn
    At Sound Communications, I sold Cellular products, Satellite TV services, and electronic goods to a walk-in customer base. January of 2003, I parted with the company due to a life changing opportunity. After being away from the company for 2 months, I was sought out and asked to come back to work for the company. I accepted the position back.

Michael Moroni Skills

Customer Service Sales Operations Sales Telecommunications Customer Satisfaction Networking Management Marketing Time Management Negotiation Retail Social Media Advertising Community Development Volunteering Training Customer Relations Project Coordination Organizing Volunteer Leadership Training Skills Community Relations

Michael Moroni Education Details

Frequently Asked Questions about Michael Moroni

What company does Michael Moroni work for?

Michael Moroni works for Ctc - Consolidated Telecommunications Company

What is Michael Moroni's role at the current company?

Michael Moroni's current role is Implementation Specialist III at CTC - Consolidated Telecommunications Company.

What is Michael Moroni's email address?

Michael Moroni's email address is mi****@****ctc.com

What is Michael Moroni's direct phone number?

Michael Moroni's direct phone number is +121845*****

What schools did Michael Moroni attend?

Michael Moroni attended The College Of St. Scholastica, Central Lakes College.

What are some of Michael Moroni's interests?

Michael Moroni has interest in Website Design, New Technology, Computers, Community Relations, Electronics, Marketing, Sony, Public Speaking, Playstation 3, Media.

What skills is Michael Moroni known for?

Michael Moroni has skills like Customer Service, Sales Operations, Sales, Telecommunications, Customer Satisfaction, Networking, Management, Marketing, Time Management, Negotiation, Retail, Social Media.

Who are Michael Moroni's colleagues?

Michael Moroni's colleagues are Nolan Hopper, Timothy Woods, Josh Innis, Jason Pegues, Erica Stepanek, Cody Johnson, Jenn Wilson.

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