Michael Rouse Email and Phone Number

At Austin Gastroenterology, I Develop reliable metrics for hardware, software, and storage while ensuring strategic capacity planning. Manage support for 30 physician providers, 19 clinics, 2 ASC’s, as well as oversee practice clinic’s help desk for over 300 users. Research, plan, and implement a new EMR system to transform the practice from paper charts to electronic records. Implement a VMware high availability deployment for EMR system.  Serve as a technical consultant to the executive board for all matter regarding internal systems and infrastructure. Create a project plan, develop timeline, coordinate with vendors, and execute tasks to onboard each of the 8 new clinical offices we opened. Complete an annual security risk analysis and update organization systems to maintain compliance with current HIPAA requirements. Communicate clearly with administrative and health care staff as well as patients and vendors. Oversee the operation of server systems including researching, selecting, and relocating all critical computer operations to a colocation to develop a true data center with full redundant systems. Identify security vulnerabilities and eliminate them with strategic solutions that increase data safety. Direct and support implementation of all system software and hardware upgrades internally and related to EMR. Identify and recommend new technology solutions that we can implement across the practice and in our department including thin client additions to exam rooms, implementing a patient wireless network, working with vendors to strengthen WAN topology, supporting doctors by introducing a dictation software system, and creating a solution to allow physicians access to the EMR system remotely to increase productivity

I manage day to day operations for the IT infrastructure of the entire company, maintain communication between the Main campus and the Colocation. configure Client Tunnels with the Colocation using a Cisco ASA Device, maintain multiple servers and devices in the data center (Dell, HP, IBM Servers, and SAN Enviroment), andCreate and Establish Virtual environments for our QA, and Development test beds.

I managed 8 technicians who offered support to outside customers, worked through customer escalations and followed through till completion on every case, I worked with technical and non-technical customers to gain resolution to their issues, I was able to communicate in a non-technical manner to novice users making the customer feel more at ease, and not as intimidated.

-- I assisted in maintenance of a Nortel CS1000 VoIP phone system, configuration of IP queue phones, and IP desk phones. -- Blackberry enterprise Server Administrator, handled all of the procurement and configuration for all blackberries. -- Network admin responsibilities (AD adding/removing users, permissions, modifying group policies).

-- Traveled to customer sites to install the company product, and gave my company a “face” with a great deal of attention to detail, and a very professional appearance.-- Established a front line relationship with the customer (usually the second person that they met after their salesperson) -- Offered basic product support and followed through with all of the questions that I was targeted with.-- Established the “IT onsite” checklist that became a standard for all other technicians that followed in my role.