Morrigen Stoumbos, Csm Email & Phone Number

Richmond, Virginia, United States

Richmond, Virginia, United States

- Led 50+ custom content development projects for global enterprise accounts, creating 1000+ hours of content across industries from SaaS to pharma. While maintaining a booked to bill ratio of over 100% every month and recognizing over $3 million worth of company revenue.- Developed scalable process and reporting to support clients, learning experience designers, content production, software project teams, and executive teams. - Supported company-wide change management through… Show more - Led 50+ custom content development projects for global enterprise accounts, creating 1000+ hours of content across industries from SaaS to pharma. While maintaining a booked to bill ratio of over 100% every month and recognizing over $3 million worth of company revenue.- Developed scalable process and reporting to support clients, learning experience designers, content production, software project teams, and executive teams. - Supported company-wide change management through launch of Microsoft Teams, Kantata Project management tool, and Metronymics business practices. Show less

Remote

- Coached, Developed, and managed multiple teams; oversaw technical support call center, integration, and order fulfillment for SaaS based digital curriculum provider.- Conducted trainings on technical tools and guided client to recommended solutions. - Led company-wide initiatives; including converting 50% of existing client base to a form of data integration, launching new internal tools including Salesforce Lightning and PlanHat.- Supported successful merge of Apex Learning and… Show more - Coached, Developed, and managed multiple teams; oversaw technical support call center, integration, and order fulfillment for SaaS based digital curriculum provider.- Conducted trainings on technical tools and guided client to recommended solutions. - Led company-wide initiatives; including converting 50% of existing client base to a form of data integration, launching new internal tools including Salesforce Lightning and PlanHat.- Supported successful merge of Apex Learning and Edmentum Inc; merged processes to find the best in class solution, helped identify redundancies and participated in finding the best fit for each employee on my teams. - De-escalated tense or negative situations with clients and internal teams. Created detailed processes with clear recommendations to avoid repeat issues. Show less

Greater Seattle Area

- Encouraged strong team dynamics while guiding the team towards more efficient and successful practices to meet company goals with up to 9 direct reports.- Supervised successful fulfillment of orders, provided guidance when needed, and helped ensure that clients received their orders in a timely manner while working with a reduced team. - Redefined the Client Operations team responsibilities to meet new company goals and initiatives. Built strong professional relationships with… Show more - Encouraged strong team dynamics while guiding the team towards more efficient and successful practices to meet company goals with up to 9 direct reports.- Supervised successful fulfillment of orders, provided guidance when needed, and helped ensure that clients received their orders in a timely manner while working with a reduced team. - Redefined the Client Operations team responsibilities to meet new company goals and initiatives. Built strong professional relationships with managers and directors of other departments in order to improve the outcome of company goals. - Severed as Product Manager to develop detailed reporting for everyone from clients and internal teams to Executives. Created clear guidelines and processes to increase the accuracy of reports, as well as, finding solutions to any issues. Increased the number of standard reports by 50% and redesigned over 80% of the existing reports. - Project managed internal teams through re-imagining system integration and how it can be beneficial for both the clients and internal teams. Increased the number of successful integrations by 100% in 6 months.- Supported transition from Salesforce Classic to Salesforce Lightning through Change Management through process development, guide creation, and team influence. Additionally, created new workflows, CRM systems, and automated emails to support a smooth transition to the new system. Show less

Greater Seattle Area

- Project managed 1000s of projects working with both internal and client teams to build system integrations, custom reporting, and support advanced technical implementations. - Used extensive skills in Microsoft Excel creating 1000+ of custom reports for over 800 school districts. Kept detailed records of all reports created and thorough notes on how each data point was defined.- Interacted with clients, Apex Learning’s Implementation Success Managers, and Account Executives to help… Show more - Project managed 1000s of projects working with both internal and client teams to build system integrations, custom reporting, and support advanced technical implementations. - Used extensive skills in Microsoft Excel creating 1000+ of custom reports for over 800 school districts. Kept detailed records of all reports created and thorough notes on how each data point was defined.- Interacted with clients, Apex Learning’s Implementation Success Managers, and Account Executives to help resolve any technical or functionality issues. - Guided clients and internal teams through successful system integrations using a variety of Learning Management Systems (LMS) and Student Information Systems (SIS) including but not limited to: Canvas, Schoology, PowerSchools, Clever.- Developed deep understanding of FERPA and Student Privacy Laws in concerns with safe ways to transmit student data to current and past clients.- Worked with account executives, implementation managers and legal departments within Apex Learning to make sure all contractual agreements were met for my clients. Show less

Greater Seattle Area

- Developed extensive skills using Microsoft Excel to enroll students in Apex Learning Virtual School via Batch Import and Admin App. In a busy month I have enrolled between 1,000 and 1,500 students in the Apex Learning Virtual School using these methods. Created detailed guide for enrolling students using both Batch Import and Manual enrollment through Admin App. - Interacted with clients and Account Executives to help resolve any issues with enrollments or client access. - Kept… Show more - Developed extensive skills using Microsoft Excel to enroll students in Apex Learning Virtual School via Batch Import and Admin App. In a busy month I have enrolled between 1,000 and 1,500 students in the Apex Learning Virtual School using these methods. Created detailed guide for enrolling students using both Batch Import and Manual enrollment through Admin App. - Interacted with clients and Account Executives to help resolve any issues with enrollments or client access. - Kept detailed records of enrollments to track certain client trends and usage to make transitioning to different courses and Purchase Orders smooth for our clients.- Ordered and maintained accurate forecasts for textbooks. Averaged between 50 and 400 books ordered by clients per month. Show less

Greater Seattle Area

Coordinate/manage the details related to launching a small Board game publishing start up. Work closely with designers and advisors to develop a successful product. Coordinate with established businesses to host game demonstrations and hand out fliers for product launch. Build marketing and business plans. Organize initiative to set up Kickstarter campaign, as well as setting up official business license.

Tacoma Wa

- Contacted employees with stale dated checks and helped increase the number of payroll checks deposited.- Maintain clear and organized files on all employees past and present; about 3000+ employees.- Completed a 3 hour training to verify completeness of I-9’s. Basic training to work with FERPA and FICA laws.- Review and enter W-4’s and Direct Deposit Enrollment forms for employees using Oracle Peoplesoft.

Tacoma Wa

- Set up and took down events for numbers from 2 to 2000- Work with the customers and assisted them when needed- Served and clear tables for both buffet and served dinners- Bartended for small and large events- Trained and mentored new employees through various types of events and processes.

Tacoma, Wa

 Successfully designed and proposed a detailed plan to synthesize a molecule in non-harsh conditions the plan included timeline, procedures, and interim goals.  Collected and analyzed synthesized molecules to compare to desired molecule. Used NMR, GCMS and IR spectroscopies to characterize molecule.

Tacoma

- Increased customer base by 30% over 2-3 months by demonstrating excellent customer service, developing web-based marketing initiatives and in person follow-up.- Created and implemented streamlined billing and patient intake protocols, including training current personnel and creating training materials for future employees. Designed and kept up to date financial statistics for account management. - Purchased and maintained $3,000 worth of inventory, taking into consideration pricing… Show more - Increased customer base by 30% over 2-3 months by demonstrating excellent customer service, developing web-based marketing initiatives and in person follow-up.- Created and implemented streamlined billing and patient intake protocols, including training current personnel and creating training materials for future employees. Designed and kept up to date financial statistics for account management. - Purchased and maintained $3,000 worth of inventory, taking into consideration pricing versus quality concerns, tax implications and patient convenience. Show less

Hidden Valley Lake, Ca

- Set up and took down events for numbers from 2 to 200- Assisted executive chef in prepping food for events from 2-200- Work with the customers and assisted them when needed- Served and cleared tables for both buffet and served dinners- Supervised new employees at various events and help train them in standard company processes.