Morris Caen

Morris Caen Email and Phone Number

Chief Technology Officer at Retail Control Systems @ Retail Control Systems
Morris Caen's Location
Franklin, Tennessee, United States, United States
Morris Caen's Contact Details
About Morris Caen

I have over 25 years experience working in and managing IT, primarily retail POS systems. My experience includes using a team focused approach to improve processes, training and automation to scale Technical Operations teams and Engineering teams to support growth of PaaS and SaaS systems.

Morris Caen's Current Company Details
Retail Control Systems

Retail Control Systems

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Chief Technology Officer at Retail Control Systems
Morris Caen Work Experience Details
  • Retail Control Systems
    Chief Technology Officer
    Retail Control Systems Sep 2018 - Present
    Lebanon, Nh, Us
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  • Uniform-Masters
    Member Board Of Directors
    Uniform-Masters Jan 2003 - Present
    Memphis, Tn, Us
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  • Metropolitan Government Of Nashville And Davidson County
    Division Manager Communications Technology (6 Month Contact Through Tek Systems)
    Metropolitan Government Of Nashville And Davidson County Mar 2018 - Sep 2018
  • Cybera
    Vice President Of Site Reliability Engineering (Sre)
    Cybera Sep 2016 - Sep 2017
    Franklin, Tn, Us
    Manage the SRE Team which is responsible for Cybera's 4 remote data centers, all systems and networks, security, scaling, corporate infrastructure, VMWare, cloud migration, PCI, firewalls, VPN concentrators, and customer POC's. Through continual process improvement, training, and automation we have reduced headcount, reduced production incidents, and increased network resiliency.
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  • Cybera
    Senior Director Of Network Operations
    Cybera Aug 2014 - Sep 2016
    Franklin, Tn, Us
    Managed a team of Network Engineers responsible for Cybera core network maintenance, customer routing instances, firewalls, merchant connections, and support escalations. Through training, process improvement, standards and automation we were able to decrease the number of productions incidents, scale to support more customers, decrease annual costs, and reduce staff while continuing to support increasing demand from a growing business.
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  • Cybera
    Director Of Network Operations And Customer Support
    Cybera Aug 2012 - Aug 2014
    Franklin, Tn, Us
    Managed a 24x7 customer support center accepting inbound customer calls and emails as well monitoring customer endpoints. While sustaining a 5x growth in endpoints monitored, we reduced ticket resolution time and hold times by more than 80% with adding additional headcount. This was accomplished through training, process improvement, and automation.
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  • Self Employed
    Independent Consultant
    Self Employed Jan 2012 - Aug 2012
  • Ncr
    Senior Technical Consultant
    Ncr Jan 1995 - Jan 2012
    Atlanta, Georgia, Us
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Morris Caen Skills

Networking Data Center Cloud Computing Disaster Recovery Servers Firewalls Troubleshooting Management Network Security Microsoft Sql Server Process Improvement Security Vmware Network Architecture Vendor Management Linux Routers Unix Wan Sql Virtualization Switches It Strategy Vpn Professional Services Service Delivery Enterprise Architecture Network Design High Availability Cisco Ios System Deployment Operating Systems Vmware Esx Storage Area Networks San Domain Name System Itil Certified Team Building Leadership Team Leadership Business Process Improvement Strategic Planning Project Management Payment Card Industry Data Security Standard Critical Thinking It Management Integration Cisco Systems Products Internet Protocol Suite Virtual Private Network

Morris Caen Education Details

  • The University Of Memphis
    The University Of Memphis

Frequently Asked Questions about Morris Caen

What company does Morris Caen work for?

Morris Caen works for Retail Control Systems

What is Morris Caen's role at the current company?

Morris Caen's current role is Chief Technology Officer at Retail Control Systems.

What is Morris Caen's email address?

Morris Caen's email address is mo****@****era.net

What is Morris Caen's direct phone number?

Morris Caen's direct phone number is +161544*****

What schools did Morris Caen attend?

Morris Caen attended The University Of Memphis.

What skills is Morris Caen known for?

Morris Caen has skills like Networking, Data Center, Cloud Computing, Disaster Recovery, Servers, Firewalls, Troubleshooting, Management, Network Security, Microsoft Sql Server, Process Improvement, Security.

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