• Monitor and oversee customer satisfaction with all of MCU’s branch network.• Lead MCU’s Retail Banking strategic directions by bringing customer experience to best in class and ensuring operational integrity in all branches.• Develop Branch Team Members in achieving sales, operational and financial sales goals for our branch network.• Monitor and resolve all CEO customer complaints in a timely manner.• Conduct branch visits for auditing purposes and engage in employee feedback to address any concerns or issues.• Develop ongoing training with our new training staff for New Hire classes as well as additional training for existing employees.• Review Policies and Procedures to ensure they are up to date and work with various departments to create and modify outdated versions.• Assist and lead new projects to ensure MCU’s operational integrity by working with other departments to perform analysis and completion.

• Oversee Brooklyn and Queen’s area markets for operational compliance, sales integrity and branch support.• Actively build a sales culture and environment with an emphasis on building deposits by developing and nurturing complete banking relationships and total portfolio management.• Manage relationships to ensure profitability and superior customer service within the area of loans, deposits, investment/insurance products and fee sales.• Manage results by analysis, planning, organizing, budgeting, monitoring/controlling, problem-solving, decision-making and managing change. Deliver timely and accurate reports.• Develop, implement and oversee a Merchant Services strategy and plan.• Train staff and colleagues on relationship-building skills; coach others on how to attain their deposit and referral goals.• Actively participate in and inspire staff and colleagues to participate in community service activities, groups and Boards to represent the company and build network of potential customers.

• Develops and implements a Business Development Call Program to encompass existing business clients of branches within territory, as well as, new clients from prospect lists, other resources and referrals. Seek opportunities for referrals to new clients through existing portfolio.• Builds and develops COIs (Centers of Influence) to provide ongoing referrals and leads for all bank products and services.• Develops and implements strategic business plans which are consistent with VNB corporate direction and result in achieving targeted loans, deposits and fees.• Builds, expands and maintains customer relationships to grow the deposit base of the branches within the territory, increase product utilization and increase revenue.• Ensure all branches are in compliance with monthly auditing and operational integrity.

(10/2011-9/2013), (3/2014-3/2016)• Develops and implements a Business Development Call Program to encompass existing business clients of branches within territory, as well as, new clients from prospect lists, other resources and referrals. Seek opportunities for referrals to new clients through existing portfolio.• Builds and develops COIs (Centers of Influence) to provide ongoing referrals and leads for all bank products and services.• Develops and implements strategic business plans which are consistent with VNB corporate direction and result in achieving targeted loans, deposits and fees.• Builds, expands and maintains customer relationships to grow the deposit base of the branches within the territory, increase product utilization and increase revenue.• Ensure all branches are in compliance with monthly auditing and operational integrity.