Morris May Email & Phone Number

Vancouver, British Columbia, Canada

- Provide strong leadership and administrative, functional, and technical direction to Flight Dispatch personnel- Develop, implement, and enforce operational control standards, policies, and procedures- Maintain and develop Flight Dispatch standard operating procedures (SOPs) to ensure safe and efficient operations in compliance with Canadian Aviation Regulations- Liaise and maintain strong relationships with external partners including service providers, airports, air traffic services, other airlines, and regulatory agencies- Research, evaluate, and manage contracts with service providers including software and hardware providers, aircraft ground handling and fuel companies, IT departments and sub-charter airlines- Maintain and develop Flight Dispatch Procedures Manual and Training Manual - Issue Operational Bulletins, Directives, and Memos to Flight Dispatch personnel to ensure best practices and exceed regulatory requirements- Act as Subject Matter Expert for technical Flight Dispatch, advise Chief Pilots and other Flight Operations management on ways to continuously improve safety and efficiency and any constraints which may impede operations- Recruit, interview, hire, train, coach, and mentor Flight Dispatch personnel- Continuously seek areas of improvement, provide macro level analysis to senior leadership, and strategically implement process changes to optimize operational performance, increase efficiency, and enhance the Company’s competitive position- Work closely with other departments including operations coordination, maintenance, customer service, and airports to ensure the highest standards of safety and client service are maintained

Greater Kitchener-Cambridge-Waterloo Metropolitan Area

- Lead and supervise a team of over 100 frontline and administrative volunteers and staff working to provide no charge moving and storage services to survivors of domestic and gender-based violence- Chair regular operations meetings with team supervisors to review operational procedures and address concerns- Create and disseminate operational policies and procedures to supervisors of Intake, Scheduling, Move Coordination, and Lead Mover teams- Devise and execute process improvement initiatives and continually seek out opportunities to improve operational efficiency and client service- Develop and maintain relationships with community partners and referral agencies; liaising regularly with managers to address concerns and seek out ways to improve client service- Manage ongoing and temporary projects, work with Volunteer Services Manager to initiate and coordinate recruitment efforts- Interview, onboard, train, and mentor new volunteers and staff

Toronto, Ontario, Canada

- Onboarded, trained, and supervised Move Coordinators, providing guidance and direction to ensure the highest level of service was provided to clients- Liaised with clients, organized logistics, prepared itineraries, and monitored move teams to facilitate clients’ exit from abusive households, ensuring the safety and security of clients and volunteers- As a Lead Mover, led teams of volunteers serving clients escaping domestic violence; conducted ongoing risk assessments, worked with police and security escorts- Led several initiatives that built new partnerships with service providers, enabling the organization to better meet the needs of clients by increasing capacity and flexibility- Wrote several successful grant applications securing corporate donations, assisted with event planning, supported other fundraising efforts- Processed and issued charitable tax receipts to donors - Received the Culture Champion Award for consistently maintaining a positive attitude and encouraging others by showing compassion and care

Toronto, Ontario, Canada

- Planned and monitored international flights - demonstrated proficiency in ensuring safe operations while meeting commercial objectives- Devised and revised contingency plans to ensure safety at all times – managed irregular events including diversions and emergencies to minimize impact on customers- Optimized flight plans and continuously monitored conditions to maximize efficiency, conducted proactive and ongoing risk assessments using a large volume of complex data- Designated on the job trainer – coached and mentored new employees- Demonstrated calm and composure in time sensitive high-stakes situations, never compromising quality

Calgary, Alberta, Canada

- Analyzed conditions to identify opportunities that benefit, constrain, or impede operational capabilities such as weather, airport/airspace limitations, and mechanical issues- Issued and revised Operational Flight Plans to ensure flights were conducted in accordance with Transport Canada Regulations and Company SOPs- Communicated changes of operational conditions to flight crew and other stakeholders

Vancouver, British Columbia, Canada

- Worked as part of a two-crew team to safely and efficiently operate scheduled as well as chartered passenger and cargo flights on the Piper Navajo Chieftain (PA31-350)- Gained flight experience in high density terminal operations, operating into controlled and uncontrolled airports in challenging conditions- Demonstrated meticulous attention to detail, thoroughness, and situational awareness at all times- Provided outstanding customer service to passengers during check-in, boarding/deplaning, and in-flight(Was laid off due to loss of a major contract)

Toronto, Ontario, Canada

- Ensured the safe and efficient ground handling of Air Canada, Jazz, and contract carrier aircraft- Supervised and delegated tasks to ramp and baggage teams of up to 20 members, ensuring all company procedures were complied with and quality service was provided to customers- Communicated effectively with team members, staff from other departments and customers

Bachelor Of Arts - Ba, Liberal Arts And Sciences/Liberal Studies

Diploma In Business Administration