Morris Njenga Email and Phone Number

Managing stocks; making sure that the correct level of stock is maintained, to be able to meet demand while keeping the costs of holding stock to a minimumRevenue generation & customer service, cost control, Managing repairs logistics for customer’s devices within warranty and Preparation of reports daily, weekly and monthly and yearly basis.

Achieved weekly, monthly & quarterly sales targetsAchieved set team targets & delivery of quality customer service as per set SLAEnsured orders were resolved and closed within SLAMaintained a daily log of all customers, escalated issues and communicated resolutions to customers once resolved.

Created and managed more than two thousand confidential employee personnel records. Ensured all new staff are issued with contract letters before joining the companyProvided new staff with a starter packsCoordinated with the HR Business Partners to ensure that the orientation and induction programs were issued to the staff;Ensured all new staff members provided the company with references, pre-employment medical report, NHIF, PIN and NSSF cards Uploaded all new staff information on Oracle at point of entryMaintained and filed a hard copy file for each new staff Updated staff data on Oracle as and when received from the respective division

Coordinating and supporting all aspects of the recruitment and selection process of customer care representatives.