Morrisa Jackson Email & Phone Number

Suffolk

Ensure Outstanding customer care at all times.Maintains a friendly, cheerful and courteous demeanour at all times.Courteously and accurately answers inquiries from potential guests and accepts hotel reservations. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.Uses suggestive selling techniques to.

Answered phones in less than 3 rings Processed Reservations by phone, fax, or email. Assisted any/all Guest request and Billing issuesConsistently demonstrated abilities to up-sell hotel and amenities Knowledgeable on Hotel packages, rates, and selling statusPrepared letters of ConfirmationProcessed cancellations and modifications and promptly relayed all.

Responded quickly and appropriately to all emergency situationsEnsured Front Desk and Office are maintained and organizedEnsured that occupancy is maximized.Ensured that all required documentation (daily reports, checklists, etc.) are completed in a timely manner.Quoted daily rates properly and issued credits in accordance with Company philosophy, using.

Analyzed, investigated, and resolved Guest complaints ensuring Guest satisfaction as well as Hotel profitability.Approached all encounters with Guest and Employees in an attentive, friendly, courteous, and service-oriented manner. Effectively insured proper scheduling of Employees to business demands.Motivated, coached and counseled employees to reflect.

Coordinated with other departments including housekeeping, maintenance, and F&B to keep open communication about events and Groups in-houseCoordinated and oversaw the set-up and tear down of Guest Functions with Maintenance and HousekeepingRegularly trained Front Desk staff regarding Group policies and procedures, entering Groups in PMS, and proper.

Created monthly tour guide schedule for 20 plus tour guidesProcessed weekly payroll for desk agents as well as tour guidesDeveloped and implemented Chariots for Hire Desk Agent HandbookDeveloped and implemented various sales techniques to drive brand loyalty and customer satisfactionDrove sales by promoting to Tour specials to neighboring hotels as well.

Solely responsible for Opening & Close tour desk; sending daily sales reports, settled and deposited cash drops daily, as well as preparing Drivers, Guides, and Desk clerks for next day of businessPromoted tour packages and customized tours for all Gaylord Guest as well as other hotels on the harborProcessed credit card payments with the utmost integrity.

Maintained effective communication with each department on a consistent basis.Helped build customer loyalty by continuously displaying a higher level of hospitality and effective anticipation of guest needs.Assisted in Concierge duties, giving recommendation, directions, and scheduling driver’s or appointments as needed.Initiated guest follow up and.

Setup and coordinated viewings.Signed for and distributed UPS/Fed Ex/Airborne packages.Set up and monitored administrative policies and procedures within the office/residence.Performed general office duties such as ordering supplies, maintaining records management systems, andMaintained basic bookkeeping.Prepared invoices, reports, memos, letters.

Created and modified reservations via telephone, fax, and email. Registered guest and settled account upon completion of their stay. Expanded customer service skill set while working in a fast pace environment.Possessed and maintained an upbeat personality with a strong desire to deliver outstanding customer satisfaction.As night auditor; prepared/ ran.

Best Buy for Business AdministratorManaged four Business Professionals by delegating responsibilities to ensure that the day-to-day functions and assigned projects were carried through. Responsible for gathering information and price quotes for Business Professional to present to clients; meeting all clients’ technological needs while taking such factors.