Morris Floyd Email & Phone Number

Chicago, Il

Managed client services for existing client base representing a multi-million dollar revenue base; turned around deteriorated client relationships with two strategic clients, resulting in a 100% increase in revenue from each client in less than 12 months; led multiple 6-figure professional service projects, resulting in substantial improvements in business results for clients.

Led a project to improve physician relationships for a $200 million community hospital; Developed customer service improvement strategic plan for a 10,000 employee integrated health system; conducted operational assessments for medical groups to support improved efficiency of office operations; Led the client service activities for a start-up management consulting firm with health care clients in Latin America and the U.S, growing revenue by 100% in 12 months and establishing a network of potential clients for further development; Led the development of a $20 million social services center in Chicago; Established customer service strategies for multiple health care clients in the U.S. and Spain.

As central administrator reported to physician president, helped to form a 400-physician, 40+ site medical group; successfully managed multiple operational improvement efforts; member of an enterprise-wide customer experience improvement team.

Abd, Educational Administration, Educational Psychology

Theology And Social Ethics

Education record

Education record