Lead a team of consultants and developers to optimize revenue, create and automate reporting and analytics for Marketing, Credit, Collections Ops, and Fraud departmentsCreate integration processes with third party vendors (Open AI, Payon, Google, LiveVox, CallMiner, FDR, Experian, LifeLock)Design and generate web-based workflows and user interfaces with document management capabilities for Marketing, Fraud, Credit, and Customer Service departments

Acted as the liaison between Operations, Sales, Finance, and IT to design and implement BI and Process Improvement projects.Increased annual revenue by $5 million by providing supplementary systems for billing platform.Improved fraud detection by 20% by centralizing all fraud prevention activities into one web-basedapplication with advanced reporting.Led development and support of Customer Service application for MasterCard LOB currently processing over $100 million in revenue (Oracle 11.g).Integrated internal databases with six global business partn.ers resulting in a new $10 million LOB.Designed and implemented Direct Marketing application using external data sources (D&B, POLK, LexisNexis, Gartner) and internal CRM system with advanced matching algorithm, predictive analytics, and distribution system of 1.2 million leads quarterly.Integrated internal applications and reporting with salesforce.com.Delivered and maintained secure integration with multiple vendors (sftp(s), web services, PGP).Developed and implemented web-based reporting and analytics system (.NET 4.0) currently used inUS, UK, Mexico, Czech, and Russia by finance, sales, collections, and customer service departments.Built, organized, and managed a global team of BI developers, analysts, and contractors who designed, created, and supported over 2,500 reports/processes for 2,000+ users processing several hundred data requests per month.

Established customer pricing and merchant reimbursement strategy of newly purchased portfolios by working directly with CEO and M&A team on acquisitions in Americas and Europe.Increased Net Margins for Direct Markets and Private Label by optimizing and monitoring transaction pricing algorithms and fee levels.Decreased attrition rate by facilitating structural pricing changes based on competitive research, territorial segmentation, and sensitivity analysis.Enhanced product offering of individual portfolios by collaborating with Marketing, Product, and Sales teams.Provided pricing advisory for RFP preparation (won 4 largest US Private Label portfolios in industry).Participated in SaaS product-price bundling in Europe (won 2 bids with large oil companies).Improved financial impact predictions of proposed pricing changes by designing, implementing, and utilizing Pricing Simulator.Created commission programs for merchant development and direct sales.Designed and implemented geospatial profitability analysis.

Led development of multi-dimensional data warehouse (star schema in Oracle, Business Objects).Managed a team of consultants responsible for support and improvement of policy and claims databases.Developed reporting system to analyze overall company performance (Cognos cubes).Determined break-even rates of various market segments (Excel, MS Access, SQL Server).

Administered competitive rating softwareDeveloped rates and rating plansCalculated trends for frequency, severity, and loss costDetermined appropriate reserve levels