• Primary contact for all institutional donor ticketing needs• Plan and execute all aspects of institutional donor events and engagement such as pre- and post-concert receptions, dinners, meet and greets and private rehearsals and attend as needed• Manage a portfolio of Institutional donors from $5,000-$50,000 level annually• Prepare proposals and reports as needed for Institutional donors• Create and maintain updated materials for prospect meetings and prepare packets as needed• Manage Institutional giving budget and subscriptions• Maintain up-to-date Tessitura and paper files for Institutional partner records

• Addresses questions and concerns of customers while maintaining excellent customer service.• Educates customers of all ages and abilities proper safety and climbing techniques with clear communication.• Partners with a team of coaches to create training plans to improve youth competitive abilities. • Develops individualized plans and conducts one-on-one instruction with clients.

• Manages day-to-day operations of busy online shop along with blogs, custom orders, and events.• Generates sales report, tracks inventory, and analyzes price trends as well as product and brand popularity.• Communicates with customers by phone, email, social media, and in person daily to process orders, answer questions, and provide the best customer service possible.

• Scheduling appointments and assigning work orders to contractors• Coordinating with contractors to ensure they have the necessary tools and equipment to complete their work• Processing payments accurately and timely for all independent contractors, including tracking hours worked, expenses incurred, and deductions such as taxes• Maintaining accurate records and payroll files including customer information, contractor information, work orders, time sheets, contractor payments, expenses, and invoices• Providing support to the business owner as needed

• Monitored workflow process to find areas where production could be improved.• Created 2D schematics for existing mechanical components.• Provided clerical assistance and optimized data accessibility.

• Managed inventory, food and drink preparation, and delivering of products to customers under a fast-paced work environment while maintaining superior customer service.• Responsible for establishing employee schedules to meet business needs