Jason Morrison Email & Phone Number

Shenstone, GB

Birmingham, England, United Kingdom

• Key Responsibilities & Achievements:
• Knowledge Management & Accessibility: Led the development and implementation of the Knowledge Management (KM) Framework, transforming support knowledge into a searchable and accessible resource across the organisation..
• Onboarding & Mentoring: Enhanced the technical onboarding process by collaborating with HR & L&D teams, aligning it with business needs. Currently mentoring six graduates within the IT team spread across the UK.
• Service Improvement Programs: Established and led Service Improvement programs in collaboration with senior stakeholders, re-engaging them with their IT strategies and delivering measurable improvements across multiple.
• Problem Management & Troubleshooting: Worked closely with problem management to document known errors, refine troubleshooting methodologies, and implement changes to prevent recurrence, improving overall system.
• Cyber security Training: Spearheaded a comprehensive cyber security education initiative, delivering workshop-based training to over a third of back-office employees over 18 months, supplemented by online learning.

Birmingham, England, United Kingdom

• Supported UK and Northern Ireland sites in day-to-day production and operations.
• Mentored 1st and 2nd line support teams to enhance their technical capabilities.
• Developed robust cyber security strategies to secure the business against evolving threats.
• Served as a communication bridge between Shop Floor, Infrastructure, Operations, and Business Systems teams.

Burntwood, Staffordshire

• The role of a System Administrator spans a vast number of responsibilities, effectively being answerable to all departments at all levels of the business.
• Managed IT infrastructure, including server hardware and bespoke software configurations, to optimise system performance.
• Coordinated IT projects, enhancing efficiency and aligning technology solutions with business objectives.
• Delivered face-to-face and remote technical support across all departments, resolving complex issues swiftly.
• Led software development initiatives, focusing on user training and adoption to maximise system capabilities.
• Implemented data reporting and cyber security measures to ensure business continuity and data integrity.

Burntwood, Staffordshire

• Coordinating engineer site visits for breakdowns, servicing and repair of compressed air equipment.
• Scheduling appointments for clients and regional sales managers.
• Continually improving the service provided to our clients making it smarter, leaner and faster than our competitors.
• Providing a bespoke service to our clients ensuring they get the best value for money from our parts, service and repair solutions.
• Regularly meeting with clients to discuss their ever changing resource demands and cost reduction strategies.
• Provide a bespoke service to our clients ensuring they get the best value for money from our parts, service and repair solutions.

Aston, Birmingham

• Organised engineer site visits for maintenance and repair of compressed air equipment.
• Enhanced service delivery by making processes smarter and more efficient, outperforming competitors.
• Regularly engaged with clients to adapt solutions to their evolving needs, maximising value and reducing operational costs.

Aston, Birmingham

• BMG research is an outsourcing company devoted to contacting a variety of customers on behalf of its clients to gather marketing information.
• Capable of contacting many thousands of customers to gather current market information in order to help clients target profitable markets for their business via comprehensive surveys.
• Following a strict regime of quality control management to abide by the Market Research Association Code Of Conduct and deliver clear and honest results via supportive team management and training.

Nationally

• A national retailer with over 50 stores.
• Retailer of high quality art products on print and canvas as well as mounts, frames and hanging solutions.
• Able to provide bespoke framing and mounting solutions with appointments with specialists available nationwide in store.

Nvq Level 2 Customer Services, Customer Services, Distinction

To provide clear insight and understanding of the requirements of the role of a customer service coordinator in the service sector.

Education record