Jeremy Morrison Email & Phone Number

Rancho Santa Margarita, Ca, Us

Anaheim, Ca

Over 5yrs experience managing business analysts in a fast-paced finance environment. Effectively handle multiple tasks, prioritize projects, and adapt well to change. Strong analytical skills with the ability to elicit accurate business requirements, collect relevant data, organize, analyze, and provide easy to understand insightful reporting back to servicing business units. Single point of contact SME between multiple loan servicing business stakeholders, and IT to ensure that business objectives and priorities are being met.

Rancho Santa Margarita, Ca

FCI is a Southern California based field chase company. We currently do business with about 12 banks including one of the largest national banks in the US. I handle all operations for the company but not limited to Marketing, Sales, Database Management, Training, Hiring and all communication and account reviews with field agents.

Anaheim, Ca

Managed and motivated employees to achieve high productivity and performance standards. Analyzed queue and process management workflow to ensure production and performance goals were met. Reviewed work and monitored phone calls of team members to verify adherence to Cashcall Policies and Procedures. • Broke department record and earned top supervisor incentive within 2 months of managing the 30 day rollback team.• Earned supervisor of the month the 3rd month for training both veteran and rookie supervisors.

Foothill Ranch, Ca

Managed 20 collectors, one administrative staff, and relationships with 55+ outside attorneys. Departments handled $31 Million in money owed and 6,000+ customers. Wrote and implemented collection policies and procedures for both deficiency collection, and legal recourse departments.• Consistently exceeded monthly expectations in garnishment and deficiency recoveries. Last tracked over $700,000 in monthly recoveries. • Developed and implemented daily tracking of collector’s calls, and account statistics. This was utilized to help monitor hourly increments of work throughout the day to find work gaps in the group. This tracking also helped set new production expectations that led to an increase in outbound calls by 30%. • Developed and implemented a live tracking report that collectors and management used to keep track of all real-time recoveries and incentives. This reporting provided constant department motivation for productivity and recovery goals. • Organized new remittance procedures with all outside attorneys, corporate payment processing, and the mailroom to ensure a timelier posting of money received. This process increased recovery posting times by 1 week. • Designed and implemented department tracking to be used for invoice approvals and monitoring of attorney expenses. This allowed us to make better cost decisions earlier in the litigation cycles.• Oversaw a corporate audit of all old judgment accounts out with our attorneys. Expect return of 1,300 accounts and a total of $4+ million in potential recoveries once the accounts are closed and brought back in-house. • Selected to manage the vehicle remarketing department and live in Plano, Tx for 4 months during the integration of Onyx Acceptance to CapitalOne.