AeroLeads people directory · profile
Rob Morrison Email & Phone Number
Vice President, Digital Customer Success
at
Bonterra
1 work email found
@bonterratech.com
2 phones found area 491
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
Vice President, Digital Customer Success
Location
Seattle, Washington, United States
Company size
Who is Rob Morrison? Overview
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Quick answer
Rob Morrison is listed as Vice President, Digital Customer Success at Bonterra, a company with 1312 employees, based in Seattle, Washington, United States. AeroLeads shows a work email signal at bonterratech.com, phone signal with area code 491, and a matched LinkedIn profile for Rob Morrison.
Rob Morrison previously worked as Vice President, Customer Engagement at Bonterra and Vice President, Training & Enablement at Bonterra. Rob Morrison holds Bachelor, Hotel Management, Majoring In Human Resources & Japanese from Griffith University.
Company email context
Email format at Bonterra
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{first}.{last}@bonterratech.com
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AeroLeads found 1 current-domain work email signal for Rob Morrison. Compare company email patterns before reaching out.
Profile bio
About Rob Morrison
Myers-Briggs: ENFP.Results-driven strategic executive with over 20 years of leadership experience in SaaS operations, specializing in driving customer engagement and success. Currently serving as Vice President of Customer Engagement at Bonterra, where I lead a digitally-led Customer Success team focused on Onboarding, Training, Digital Learning, and Customer Communications.ππ’π₯π ππ’π π£ππ§ππ‘ππππ¦:Customer Success | Digital Customer Success | Customer Engagement | Digital Transformation | SaaS Operations | Leadership | Strategic Planning | Team Development | Employee Engagement | Customer Experience Optimization | Onboarding & Adoption Strategies | Training & Development | Cross-functional Collaboration | Project Management | Sales Support | Executive Communication | P&L Management | Mergers & Acquisitions | Professional Services | Salesforce Management | Technical Leadership | Consultative Selling | Global Operations Management | Employee Enablementπππ’π¨π§ π π:In my current role at Bonterra, I oversee a global Customer Engagement department focused on delivering scalable and efficient customer experience journeys. My responsibilities span from optimizing onboarding processes to leading digital learning initiatives and enhancing customer communications strategies.Originally from Australia, I now call Seattle home, where I enjoy exploring the Pacific Northwest with my dog Lucy, who, unlike my customers, still has some training to go!
Listed skills include Delphi, Hotels, Hospitality Industry, Hospitality, and 33 others.
Current workplace
Rob Morrison's current company
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Bonterra
10 roles
Rob Morrison work experience
A career timeline built from the work history available for this profile.
Vice President, Customer Engagement
Current- Report to the Chief Customer Officer (CCO), lead a Digital Customer Success department responsible for Onboarding, Training, Digital Learning, and Customer Communications. Dedicated to the development and delivery of a.
- Overhauled the Onboarding approach to prioritize a scalable, digital-first strategy focused on ensuring customers quickly achieve key outcomes with their software, laying the foundation for long-term success.
- Streamlined the micro-learning development process by using AI, existing Help article content, and Synthesia to produce micro-learning modules within 2-3 hours each, achieving a significant reduction in development.
- Successfully moved all training webinars and recordings from the Learning Management System (LMS) to our website, implementing SEO strategies for improved accessibility.
- Implemented contextual help links in products with Pendo to provide direct access to relevant help content and improve user experience.
- Developed and implemented in-app messaging using Pendo and email automation with Gainsight to guide users in incrementally adopting new systems, significantly enhancing user onboarding and product adoption rates.
Jul 2024 - Present
Vice President, Training & Enablement
Led teams responsible for customer-facing training, digital learning, and employee enablement strategies. * Drove training revenue growth increases through the use of annualized training subscriptions. * Integrated professionals from 4 legacy companies into a cohesive department with aligned strategic priorities, standardized metrics & goals, and agile.
Oct 2022 - Jul 2024
Global Head, Education & Training
Reported to Chief Operating Officer (COO). Led a global team of 100 Trainers and Educational Development experts focused on the delivery of training and digital learning resources across the entire Amadeus Hospitality suite of products.Key results: * Integrated separate teams from Newmarket, MTech and TravelClick into one unified working group. *.
Feb 2020 - Sep 2022
Head Of Asia-Pacific Operations
Reported to Chief Operating Officer (COO). Led a team of 80 employees spread across 11 countries. Direct reports consisted of a Director of Professional Services overseeing consulting, technical services, and project management, and a Director of Customer Experience overseeing training and all levels of customer support.Key results: * Restructured the.
Nov 2020 - Dec 2021
Director, Training & Consulting
Jan 2017 - Feb 2020
Manager, Consulting
Jan 2016 - Jan 2017
Manager, Hrm Solutions
Jan 2013 - Jan 2016
Business Consultant / Training Specialist
Jan 2007 - Jan 2013
Various Management Roles
Different positions included: * Crowne Meetings Director - Crowne Plaza Universal * Front Office Manager - South Seas Resort * Guest Services Manager - Orlando Airport Marriott * Business Development Manager - Orlando Airport Marriott * Catering Sales Manager - Orlando Airport Marriott * Convention Services Manager - Orlando Airport Marriott * Catering.
May 2002 - Jan 2007
1 education record
Rob Morrison education
-
Griffith University
FAQ
Frequently asked questions about Rob Morrison
Quick answers generated from the profile data available on this page.
What company does Rob Morrison work for?
Rob Morrison works for Bonterra.
What is Rob Morrison's role at Bonterra?
Rob Morrison is listed as Vice President, Digital Customer Success at Bonterra.
What is Rob Morrison's email address?
AeroLeads has found 1 work email signal at @bonterratech.com for Rob Morrison at Bonterra.
What is Rob Morrison's phone number?
AeroLeads has found 2 phone signal(s) with area code 491 for Rob Morrison at Bonterra.
Where is Rob Morrison based?
Rob Morrison is based in Seattle, Washington, United States while working with Bonterra.
What companies has Rob Morrison worked for?
Rob Morrison has worked for Bonterra, Amadeus, Newmarket, An Amadeus Company, and Interstate Hotel & Resorts, Now Part Of Aimbridge Hospitality.
How can I contact Rob Morrison?
You can use AeroLeads to view verified contact signals for Rob Morrison at Bonterra, including work email, phone, and LinkedIn data when available.
What schools did Rob Morrison attend?
Rob Morrison holds Bachelor, Hotel Management, Majoring In Human Resources & Japanese from Griffith University.
What skills is Rob Morrison known for?
Rob Morrison is listed with skills including Delphi, Hotels, Hospitality Industry, Hospitality, Training, Hospitality Management, Customer Satisfaction, and Hands On Training.
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