Tia Morrison Email & Phone Number

Melbourne, Vic, Au

Melbourne, Australia

Role responsibilities:- Recruitment, Coaching and Performance management.- Lead an operational team acrosse 3 States.- Drive employee engagement and development- Build Customer relationships and drive overall client satisfaction.- Create business improvement strategies and service delivery expectations.

Melbourne, Australia

Portfolio:- Tramada - Support desk team leader, Implementation and training. Workflow documentation design and reporting.- Travelport - Integration, Ticketing, BSP, QCC, Robotic ticketing.- System Integration - Amex BTA, Diners CTS, Airplus, Onyx.- Online booking tool - Configuration of Serko & Locomote booking tools. Staff training and helpdesk support desk.- Intranet - Content creation and maintenance.- Client Implementation.- Process & efficiencies within the workplace - G-Suite. Change management and National roll out.

Melbourne, Australia

Duties of Team manager included:- Day to day running of a store and ability to meet targets- Presenting cost saving business solutions to clients- Reporting on client travel trends and expenditure- Negotiating hotel, car and airline contracts- Staff training- Recruitment of new staff- Business planning (Both developmental and financial)

Ireland

Working for Irelands major airfare consolidator I had the opportunity to expand my knowledge of airline contracts and develop multiple GDS ticketing skills.Duties of Ticketer included:- Airfare construction and ticketing through Worldspan, Galileo, Sabre, Amadeus, Farebank.- Assisted technology team with GDS command entries and troubleshooting self-ticketing tool

Sydney Area, Australia

Worked with Platinum and Centurion travel teams based in Sydney.Dealing with VIP's and high profile clientele requiring impeccable attention to detail.This was a temporary cover role to assist with the transition from Galileo to Sabre GDS.

London, United Kingdom

Prepared itineraries for Business travellers. Booking both international and Domestic travel.Worked on Global accounts including Ernst & Young and Accenture.Booking systems included: My Sabre and Lotus notes.

Wellington & Wairarapa, New Zealand

Started my career with House Of Travel booking domestic travel and worked my way up to an International market. Bookings systems included: Dolphin, Sabre and Microsoft Outlook.