Jason M. Email & Phone Number

Greater London, England, United Kingdom

• Led targeted initiatives to reduce missed appointment rates across therapy services, improving patient attendance and utilization by 15%, which directly enhanced clinic capacity and optimized resource allocation.
• Established and streamlined communication protocols between multiple hospital sites, reducing interdepartmental delays and significantly improving coordination and service delivery across teams.
• Provided outstanding customer service, efficiently managing client interactions and inquiries, leading to faster resolution times and a measurable increase in patient engagement and satisfaction.
• Acted as the primary point of contact for patients, skilfully resolving inquiries and complaints, maintaining a 98% satisfaction rate, which contributed to higher patient retention and consistently positive feedback.

London, England, United Kingdom

• Developed and deployed a nutritional screening tool, ensuring comprehensive assessment of patients' dietary needs upon discharge, enhancing efficiency and providing clearer guidelines for patients and carers.
• Coordinated effective communication between patients, care homes, GPs, and stakeholders, streamlining the coordination of palliative care in alignment with hospital values. Reducing communication delays, improving.
• Conducted thorough assessments of patients' needs by analysing medical histories, creating tailored care plans for transfers, and reducing readmission rates by 10%, contributing to operational cost savings and.

London, England, United Kingdom

• Streamlined vendor management by introducing regular meetings to discuss issues and identify improvement areas, resulting in faster issue resolution and stronger vendor relationships.
• Organised and coordinated a pilot event for a new computer system, bringing together different stakeholders to test and provide feedback, ensuring the system met user needs and improved overall functionality before.
• Served as the primary liaison between external service providers and suppliers, effectively managing the Cyber Issues database and ensuring timely updates and progress tracking on resolutions.
• Enhanced procurement processes by improving purchase order workflows and supporting the program manager in finance monitoring, helping to mitigate risks and ensure timely updates on actions, issues, and dependencies.

London, England, United Kingdom

• Managed the procurement and logistics of critical medical equipment for Chelsea and Sutton hospitals, ensuring timely delivery and availability of essential resources despite supply chain disruptions during the pandemic.
• Negotiated and secured strategic vendor partnerships in a highly competitive market, reducing costs while maintaining the availability of high-quality equipment, ensuring continuity of care during a global crisis.
• Ensured the accuracy and security of the e-Quip clinical engineering database, maintaining up-to-date records and facilitating rapid equipment allocation in response to urgent medical needs.
• Developed and streamlined standard operating procedures, optimizing documentation and tracking processes to maintain compliance and operational efficiency amidst the unprecedented demands of COVID-19.
• Collaborated with multidisciplinary medical teams to align objectives and prioritize urgent care needs, contributing to effective patient care and resource management during the pandemic

London, England, United Kingdom

• Mentored and trained new office staff on an advanced IT system for searching and scanning medical records, significantly reducing the on-boarding time and increasing team productivity.
• Handled high volumes of patient inquiries over the phone, efficiently resolving issues and providing accurate information, consistently achieving a 95% customer satisfaction rate.
• Collaborated cross-functionally with multiple departments (physiotherapy, community health, consultants, and physiologists) to streamline diagnostic procedures, improving service delivery and patient outcomes.
• Triaged and prioritized incoming patient referrals, ensuring urgent cases were fast-tracked, resulting in quicker patient access to care and a more efficient referral process.

London, United Kingdom

Trained and coach over 10 staff members on customer service skills, food & beverage knowledge, sales, and health & safety standardsReceived nine written and verbal customer compliments for delivering a high-quality customer experienceManaged a high-volume workload and challenging cases while still delivering first-class customer service especially during.

CashierHelping customersStocking itemsHelping with online orders

Pgdip Computing And Information Studies, Information Technology, Merit

Course was about learning about databases, computer programming, security and authentication and interactive systems design.

Bachelor’S Degree, Construction Management, 1 St

Activities and Societies: Peer mentor Course representative Mature SocietyModules Database Management Inventory Control Project Management.

Skills Bootcamp In Cloud Computing And Data Analytics, Data Analytics

Activities and Societies: Modules Semester One Beginner’s Python Fundamentals of Computer Science Database Basics Semester two.

Beng Civil Engineering With Construction Management, Engineering, 2:1

First year and transferred to Construction Project management for more business experience for my second year. Topics covered: Geology.