Justin Morse Email & Phone Number

Remote

Implement new features for SDWAN product and engineer complex SDWAN customer networks.

Cleveland/Akron, Ohio Area

Design and configure data center networks that support virtualization, back office, and secure customer connections. Planning business continuity to an off site data center. Experience with Arista, Sonicwall, and VMWare. Supports the mission to deliver custom cyber security solutions for our customers.

Westlake Ohio

Design and troubleshoot business Voice Over IP phone systems and wide area networks as part of a regional Internet Service Provider. Participate in the design process from gathering customer requirements to configuring routers, switches, and phones. Assist in planning deployment of on site technicians along with appropriate documentation. Act as a support.

Westlake Ohio

Install and test TDM and Ethernet network circuits for businesses as part of a regional Internet Service Provider. Deploy hosted Voice Over IP phone systems including network routers, switches, and desktop IP phones.

North Ridgeville Ohio

Help maintain networks for customers including school districts, city governments, and medical offices. Maintain Windows servers and workstations. Configure and troubleshoot Cisco data and voice networking products.

Syracuse NY

Provide level two technical support to students and instructors participating in an online classroom environment. Common issues include configuring headsets and webcams for audio and video in the online classroom as well as troubleshooting networking problems that occur at the students homes.

Syracyse NY

Expanded on premise wireless networks in two office buildings. Designed and tested a RADIUS authentication server for wireless networks. Provided remote technical support for online classroom environment. Assisted in a wide range of network and systems administration projects.

Support and Maintain classroom and lab facilities for NTID. Work in a first tier customer support position. Also includes desktop support for NTID faculty and staff. Assisted in creating an automated OS deployment process using LANDesk desktop management system.

• Assist customer population of faculty staff and students with varying degrees of computer knowledge.
• Activate, disconnect, and move analog and digital voice telephone lines.
• Trace, troubleshoot, and activate data networking lines.
• Update and upkeep of a telecommunications database.
• Record and log work in a work order ticketing system.

• Supervise the activities of a team of engineering staff members including their hiring, scheduling, and training.
• Upkeep and expansion of WITR’s Axia Audio multicast IP studio infrastructure.
• Maintenance and troubleshooting of Cisco Ethernet switches.
• Oversee design and implementation of Rivendell Open Source radio automation system.
• Maintain operation of WITR’s 1kW transmitter plant.
• Work five to twenty hours per week while attending school fulltime.

Bachelors Of Science, Applied Networking And Systems Administration

Activities and Societies: WITR FM, K2GXT amateur radio, RIT Hillel

Applied Networking And Systems Administration