Chris Mortimer Email & Phone Number

Perth, Western Australia, Australia

Perth, Western Australia, Australia

Perth, Western Australia, Australia

WEF/WEC Project for log shipping to external AARNET SOC for monitoring, analysis and escalation back to UWA.GPO managementDevOps dashboard and backlogChange request and incidents management in ServiceNowUnderstanding the layout of environment of UWA Liaising with SysAdmin team and coordination of changes, troubleshooting.Liaising with Network team on Firewall changes and Azure NSG

Greater Perth Area

Greater Perth Area

Azure management of new RAC insurance branch which went live in January from on premise to Azure Cloud Setup and process documentation of Azure Windows update for automation and schedulingManagement and support of Jira requests, incidents, changes and problemsSupport on extending volume on Azure storage poolsGPO managementCompliance for Qualys report

Escalation from Run Partner L1 and L2.Day-to-day running all infrastructure servers across multiple domains.Third party governance of key resources eg, Microsoft, EMC, NetApp.Problem management and working closely with Run Partner, App teams and vendor, to close and correct the issue within SLA.Co-ordination with ISG and raising problem records for vulnerability and compliance.Exceptional knowledge of legacy across multiple domains.Involvement of Disaster Recovery plans and redesigning of MRP DR strategies.MRP Active Directory upgrade and warranty fulfilment and handing over to Workplace AD team with sign off.Agile methodological and planning what is ahead with workload in JiraMRP Project fulfilment delivered ahead of the deadline.Involvement of escalation, outages, Sitman and Run Partner.Problem management and working closely with Run Partner, App teams and vendor so as to close and correct the issue.Working closely with vendors on processes, documentation and tweaking where necessary.Legacy and new strategic Enterprise anti-virus endpoints.UAT reports.Reacting to outages and finding out root cause swiftly.Ongoing analysis and improvement of procurement processes.Ongoing analysis and improvement of process for offshore support.Migration / replication to Cisco USC server and management of VMware infrastructure and working closely with EMC / VMware / Integrated Migration and Transformation Program “IMTP”.Operational support of VMware vSphere and beginning support for AzureBAU projectsAdvertising and deployment of packages through SCCM.Creating alerts for SCOM / BEM. Support of Citrix.Oncall support for all domains in Westpac.Improving all documentation on Wintel and MS platforms.Incident, problem and change management through BMC Remedy and now ServicesNowFollowing the ITIL framework.

Perth, Australia

Assisting with design phase of the Perth upgrade to VMware vSphere 4.1.Analysis of high level design and liaising with key architects regarding previous experience of upgrading from VMware infrastructure 3.5 to VMware vSphere 4.Migration of servers and storage from Amcom Data Centre, Perth "BT" to IBM Ryde Computer Centre,Sydney "Westpac".Analysing and improving procurement processes.Advertising and deployment of packages through SCCM.Supporting Citrix Presentation 4.5, Webcitrix and VDI.Improving of all documentation on Wintel and MS platforms.Training in BMC Remedy for rollout in incident management and change management.

Perth, Australia

Installation of hosts on HP hardware with ESXi 5.0.Installation of VMware VCentre 5.0.Racking and patching of servers in HP Data Centre.Installation of VMware View 5.0 for VDI link mode to Saudi Arabia via zero clients.Backfill for infrastructure operation across Asia-Pacific and EMEA.

Perth, Australia

Assisting with design phase of the Perth upgrade to VMware vSphere 4.1.Analysis of high level design and liaising with key architects regarding previous experience of upgrading from VMware infrastructure 3.5 to VMware vSphere 4.Migration of servers and storage from Amcom Data Centre, Perth "BT" to IBM Ryde Computer Centre,Sydney "Westpac".Analysing and improving procurement processes.Advertising and deployment of packages through SCCM.Supporting Citrix Presentation 4.5, Webcitrix and VDI.Improving of all documentation on Wintel and MS platforms.Training in BMC Remedy for rollout in incident management and change management.

Management, conducting , installing and patching of new servers in two external ‘co-lo’ data centre sites - Slough and Milton Keynes - within a tight deadline.Provision of a cost effective MPLS WAN / LAN with Cisco hardware.Migration into an outsourced model / cloud computing, IaaSInstallation and configuration of VMWare vSphere.Ensuring the resilience of the new system e.g. diverse switches, teaming network ports, dual power supplies, disaster recovery testing between Slough and Milton Keynes etc.High / low level design and installation of suitable solution as shared storage was not available at DR site from the supplier.Installation and configuration of shared storage, EMC SAN and HP StorageWorks.Provision of high / low level infrastructure design in conjunction with other colleagues.Installation and configuration of proof of concept (PoC) lab which was independent of the MHP networkReview of PoC outcomes.Implementation of change in the company’s process from ad hoc installation to installing in the PoC, testing, documentation, security concerns and presentation to the CAB for ITIL framework.Reporting to the IT Director and providing weekly updates to the IT Business Management Team on scheduling, alerts “RAG report”, high / lows.Ensuring the support team was fully specialised in the new environment, hiring of new staff where applicable.Ensuring that information was readily passed down to trainers for the new environment.Management of incumbent system whilst creating best practices for the end user in the new environment.Vendor management regarding networks, storage availability, backup solutions and outsourcing.Seamless transition for the end user e.g. WebSence, Blackberry, SharePoint, VoIP and Proxy Server.Management of and working with Microsoft Gold Partner.Matching or bettering optimal down time of 99.95% during and after the transition.Updating Symantec Endpoint to Kaspersky

London, England, United Kingdom

The work was spread over two locations - Dover Grammar School for Girls and Boys Boys. Both the schools had approximately 100 computers with 2 NT servers. The work involved the entire installation and maintenance of the network at the Girls School and the maintenance of the network at the Boys School using RM Management and Windows NT 4 Server.

Ernst and Young Harare were equipped with approximately 180 computers and 6 servers comprising 1 NetWaremirrored servers SFTIII, 2 NetWare boxes and 3 NT boxes. The work involved the entire installation andmaintenance of the network. In addition to this, I was also given managerial responsibility of overseeing and training members of staff in Certified NetWare Administration.

Computer/Information Technology Administration And Management

Activities and Societies: Diploma in Computer Studies, (1994/1995)

High School Diploma