Morten Billeskov Email & Phone Number

Copenhagen, Capital Region, Denmark

The IT and Development Agency is responsible for the development and optimization of government IT systems. As a Business Analyst, I assess current business processes, foster collaboration with customers, and contribute to process optimization and modernization efforts. I identify areas for improvement and work with specialized roles to realize those improvements and ensure that solutions align with organizational goals. Key responsibilities:- Process mapping and optimization- Workflow standardization projects- Workshop facilitation

Copenhagen

I work as a self-employed User Experience Designer and assist development teams with design- and process optimization recommendations. I gather qualitative user data, analyse user behaviour and transform insights into solutions. I create prototypes, wireframes, and interactive designs to streamline user experiences. Key responsibilities:- Process optimization- User flow optimization - Qualitative research

Copenhagen

As Project Manager at Copenhagen Properties and Procurement, I lead several change management initiatives focused on revitalizing legacy systems and streamlining workflow processes. These improvements significantly reduce the workload for suppliers and enable support staff to focus on customer interactions. The successful implementation of these projects has enhanced operational efficiency and contributed to smoother, more responsive service delivery.Key responsibilities:- Process optimization- Change management- Logical data modelling

Copenhagen, Capital Region, Denmark

Copenhagen Properties and Procurement manages the municipality's procurement and properties. As a Project Assistant in the procurement office, I support the Project Manager in implementing new procurement strategies through change management planning and process mapping. Additionally, I handle various tasks related to ensuring the smooth execution of the strategy, providing essential administrative and operational support throughout the process.Key responsibilities:- Data flow mapping- Process mapping- Workshop planning and facilitation

Copenhagen, Capital Region, Denmark

Lederne is a cross-occupational unemployment insurance fund where I intern as a UX researcher. I design interactive wireframes and conduct user tests for various online services. The focus of these tests is to gather insights into usability and optimize user flow during the development process.Key responsibilities:- Creating prototype and wireframes- Planning and executing user research- Generating insights from data

Copenhagen, Capital Region, Denmark

While pursuing my studies, I work as a tutor, assisting academic students with social science theory, research methodology and project structuring. This experience enhanced my academic methodology-, teaching- and communication skills, as I tailored each student's needs.Key responsibilities:- Teaching academic methodology- Communication- Project planning

Copenhagen, Capital Region, Denmark

While studying, I work as a freelance communications consultant, primarily serving small businesses and course providers. I help them optimize their communication strategies and services to enhance audience engagement and drive the expected traffic. Key responsibilities:- Communication planning & campaigns- Business process optimization- Copy

Roskilde, Zealand, Denmark

Bands of Tomorrow is a music-focused media site. As an editor, I manage and coordinate the work of volunteer writers, ensuring content is proofread and providing constructive feedback. During my time, I introduced a digitized workflow to streamline task distribution among the staff, improving efficiency and collaboration.Key responsibilities:- Volunteer coordination- Editing and Proofreading- Project Management

Barcelona, Catalonia, Spain

SELLBYTEL Group specializes in outsourcing a variety of services. As a 2nd Line Support Engineer in the B2C department, I focus on providing advanced technical troubleshooting and solutions for costumers on the Android platform.Key responsibilities:- Diagnosing and resolving software, hardware and network issues- Documentation and reporting of issues- Communication skills

Master'S Degree, International And Intercultural Communication

Main subjects: Cross Media Interactions; Critical perspectives on Knowledge Production; Strategic- Intercultural- and Dialogic.

Bachelor Of Arts - Ba, Spanish Language And Literature

Main subjects: Grammar and cognition; Language Analysis.

Bachelor'S Degree, Digital Media & Design

Main subjects: Media and communication; Interaction design User experience design. Completed 3 semesters