Morten Ulrick Østergaard Email & Phone Number

Croydon, Gb

Croydon, England, United Kingdom

As an LQA Project Lead, I was leading a testing team on various projects, ranging from mobile games to Facebook Games-applications, I was also the go-to between the team and client to ensure timelines are kept and deadlines are met.Responsibilities: • Directing a testing team;• Developing and maintaining a detailed project plan;• Ensuring the quality threshold of a team of QA Technicians;• Managing and maintaining bug databases;• Ensuring deadlines are kept and testing capabilities are up-to-par.

Croydon, England, United Kingdom

As a Senior LQA Technician, I was leading and helping a testing team on various projects, ranging from mobile games to Facebook Games-applications, I also had the opportunity to act in various roles, such as Assistant Project Lead and Training Technician.Responsibilities: • Mentoring and directing the testing team;• Developing and maintaining a detailed project plan;• Ensuring the quality threshold of fellow colleagues;• Managing and maintaining bug databases;• Ensuring that all issues & bugs are reported in an efficient & informative manner.

Croydon, England, United Kingdom

As an LQA Technician, I was ensuring the Danish linguistic quality on games, ranging from mobile game titles to Facebook Games-applications.Responsibilities: • Proofreading and linguistically checking game content and manuals;• Performing compliance testing, regression and sanity checks;• Ensuring there is no technical issues within the game;

Kingston Upon Thames, England, United Kingdom

As a Customer Service Agent, I was ensuring the best quality of customer service for a large, Danish Telecommunications, TV and Broadband client.Responsibilities: • Providing customer service on the Customer Support helpline;• Coming to an understanding with a customer and ensuring their problem is solved;• Ensuring the customer's needs are met with the latest tech available at the Client's disposal.