Morten Lauridsen Email & Phone Number

Copenhagen, Dk

Redmond, Washington, Us

I lead a team of Customer Success Account Managers. Customer Success Account Managers are the delivery leaders in the Microsoft account teams and partner with Microsoft Partners to help customers achieve digital transformation and realize value from their investment in Microsoft technology.

As a former startup founder and product leader at Microsoft, Morten has unique skills and experiences to help product and service organisations enhance value creation for their customers. Drawing on agile and DevOps practices, Morten is taking a pragmatic approach to optimise the flow of work with the objective of improving business agility and value creation.

Info@Northhousepartners.Com, Dk

I am responsible for the Business Technology Services practice focusing on helping organizations accelerate the digitalization of technology-based products and services.NorthHouse Partners is a Nordic-based management consulting company dedicated to adding value to our customers through Delivery Excellence, improving the competitiveness and collaboration across our customers' organizations.

FOCUSWRX is a technology company combining measurements from wearables with behaviour change to help employees and teams to perform and thrive in today’s working environment.I focus on the development of our products and services.

Redmond, Washington, Us

I led product strategy and product management of the Microsoft Services Hub from idea to commercial launch. The Microsoft Services Hub is the digital delivery platform for Microsoft Unified Support - the worldwide support offering for all of Microsoft's commercial customers. The Services Hub provides on-demand access to proactive support services, targeted recommendations, and delivery management self-service capabilities. As part of my work I implemented new product management structures and processes based on Lean Startup, Lean UX principles and Agile development processes. The updated product management approach, improved our team's ability to align strategy within the organisation and focus the team on what mattered most.

Redmond, Washington, Us

I work for the Advanced Services Delivery (ASD) group, which is the product group for the Microsoft support organization. Responsible for developing the worldwide portfolio of support services delivered through Premier Support. My responsibility is product strategy and planning – driving the architecture and design of the overall portfolio with a focus on combining traditional on-site and Cloud based delivery models, to increase product reach and value to customers.

Redmond, Washington, Us

I was leading the Premier Support organization and the Core Infrastructure Consultants in Denmark and Iceland, responsible for the Premier P&L and the management of a team of managers and a total organization of close to 50 employees.During my tenure I designed and implemented a new delivery strategy that over a period of 2-3 years transformed the organization from being reactive and technology oriented to being proactive and value oriented. A significant part of this strategy was adopted and adapted to be used as part of the worldwide delivery methodology for the Premier Support organization. Under my leadership the Danish Premier Support business more than doubled its revenue and tripled its margin, while at the same time increasing customer and employee satisfaction significantly.In the beginning of my tenure I contributed to version 4 of the Microsoft Operations Framework. I was part of the core team writing the Team Service Management Function, wrote the Operations Management Service Management Function, and was a contributor to the Service Monitoring and Control Service Management Function.

Redmond, Washington, Us

I was responsible for IT operations consulting projects in Denmark, managing a team of Consultants focusing on both the people, process and technology sides of IT service improvement. My main focus areas were business development, quality assurance and people management.During my tenure I architected a new framework for IT operations improvement aimed at reducing the time to value in service improvement projects, by optimizing the segregation of accountabilities and responsibilities in organizations. Based on this framework my team and I architected a service offering (Operations Improvement Framework) that was sold and delivered internationally.

Redmond, Washington, Us

I worked as a managing consultant with people management responsibility for a small team of IT Operations Consultants. At the same time I joined the leadership team of the Microsoft Services organization in Denmark.My team and I delivered a number of MOF workshops, process assessments and service improvement projects for major customers in Denmark. I was the Northern Europe MOF Champion responsible for assisting other countries in the region with development of MOF opportunities and delivery of engagements, and a member of the MOF Advisory Board – a select group of people serving as advisory council to the MOF Product Group on the development of MOF. In addiiton I was used as a speaker and subject matter expert on IT service improvement at conferences in Denmark and internationally including the Microsoft Global Briefing and Microsoft Management Summit in the US.

Redmond, Washington, Us

I worked as an IT Operations Consultant with main focus on improving the effectiveness and efficiency of IT operations in organizations. My main focus was process improvement using ITIL and MOF (Microsoft Operations Framework) secondly the implementation of IT management technology. I was also part of an EMEA wide knowledge circle advising other Microsoft consultants on the implementation of ITIL and MOF.As part of my tenure I worked as an Enterprise Strategy Consultant for 2½ years for the largest Microsoft customer in Denmark (government organization), responsible for the technical relations between the customer and Microsoft, while consulting on project planning and architecture for the management and operations of the entire infrastructure.

Redmond, Washington, Us

I worked as an infrastructure Consultant. My main focus was Windows Server, Active Directory and Exchange. Management technologies became my specialty when Microsoft acquired Operations Manager from NetIQ. I was involved in several large infrastructure projects for major customers in Denmark doing project management and consulting on Windows and Exchange deployments and migrations including Exchange for Application Service Providers.

Ballerup, Region Hovedstaden, Dk

I was managing a department of consultants in the Services division with 11 direct reports, responsible for people management, delivery quality and pre-sales. I addition I was responsible for EG's Microsoft Competency Center.

Ballerup, Region Hovedstaden, Dk

I was consulting on the design and implementation of infrastructure solutions primarily based on Windows NT and Novell NetWare. In addition I developed standard infrastructure solutions to be sold to law firms primarily.

I worked as a consultant responsible for sales, design and implementation of IT solutions for mid-sized organizations in Denmark. My main focus was advanced pre-press networking solutions, based on Windows NT, Novell NetWare and UNIX, for the graphical industry.

I was a consultant building IT solutions for mid-sized organizations in Denmark. My focus was both light application development using Concorde XAL, Microsoft Access and Visual Basic and systems integration focusing on the design and implementation of infrastructure system solutions based on Windows NT, Novell NetWare and Unix.

Master Of Business Administration (Executive Mba), Business Administration And Management, General

Certificate In Business And Leadership, Business Management

Stanford Advanced Project Management

Datanom (Partially), Computer Science

Edb Assistent, Computer Science