Consulting and coaching in leadership, digital, business and IT.

Lead for the Danish Digital Customer Solutions practice. Client advisory on driving customer centric transformation enabled by customer engagement platforms. Selling and delivering multi-national CRM implementation projects based on the Salesforce platform.Key achievements:- Won the Salesforce Top Partner in 2018 award, securing Deloitte Digital a strong platform in Denmark as a leading Salesforce systems implementer.- Closed multi-million Euro Salesforce systems implementation sale in Denmark, contributing to a 1,600% year-on-year growth in Salesforce related revenue in Deloitte Digital Denmark.- Delivered a cloud-based CRM platform to a leading global healthcare manufacturer, enabling a new level of customer engagement while at the same time reducing cost to serve.

Management consultancy for top tier Nordic organizations in the areas of business transformation and change, IT strategy, product strategy and more. Responsible for the Portfolio, Program and Project Management services in Denmark. Engaged with clients on large scale implementation programs, e.g. based on the SAP platform. Co-led team establishing account management structure and governance in PwC Consulting Denmark.Key achievements:- Part of leadership team establishing a Business Transformation practice in PwC Consulting Denmark. Within 12 months sold the largest single engagement sale in PwC Consulting Denmark in 2015, proving that it is possible to rapidly grow a consulting practice with new, market-oriented services.- Lead the Business Transformation team to develop thought leadership and marketing material in the area of Project, Program and Portfolio Management securing visibility of the team in the rest of PwC Denmark and in PwC Consulting internationally.

Management consultancy for top tier Nordic organizations in the areas of business transformation and change, IT strategy, product strategy and more. (2004 – 2012). Delivered large scale business transformations based on IT systems implementation and mergers. Delivered advisory on IT organization. Delivered enterprise architecture services for large and medium sized Danish and Nordic companies.Member of PA Denmark leadership team. Member of IT practice leadership team. Lead and responsible for sector and account management in PA Denmark, marketing efforts, networking events and internal social events.Key achievements:- Lead large scale customer centric Sales and Advisory program for strategic client, opening up a new type of customer centric services for PA.- Lead the post merger integration program for two Nordic transportation clients, securing savings in the region of 100 mEUR annually.- Established a Customer Experience community across the Noridics, gathering +20 customer enthusiasts and forming the basis for a now thriving customer and digital sub-practice.

Taught strategy, organizational development and leadership at the HD (Graduate Diploma in Business Administration) programme.Key achievements:- Took a class of +40 students successfully through the final written assignment of the 2-year module.- Achieved very favorable ratings, even though I was a first-time lecturer.

Developed global services strategy (consulting, training and support) for Microsoft's newly acquired ERP products. Responsible for implementation in Europe, Middle East and Africa.Key achievements:- Co-led the formulation of the future consulting, training and support strategy for the newly formed Microsoft Business Solutions, ensuring the validity of the strategy from non-US, 'Rest Of World' perspective.- Implemented the newly developed services product offerings throughout the EMEA region.

Worked with IT strategy and support model implementation at a major global technology company. Developed IT strategy together with Navision's IT management.Key achivements:- Contributed with business case review on IT-outsourcing experience as input for global strategy at leading global technology company.- Facilitated the formulation of Navision's global IT strategy, securing buy-in from major stakeholders to secure feasibility, suitability and acceptability of the strategy.

Project managed the implementation of Lotus Notes as replacement for mainframe based mail and document management system.Key achievements:- Effectively introduced 3.500 users and the IT department to Windows based computing, allowing for smoother internal and external communication and collaboration.- Gathered a team of technology specialists and project managers to develop and operate the new platform.

One of the leading authorities in Denmark on developing a wide range of applications based on Lotus Notes for use in large public and private organisations and on advising IT departments on how to manage Lotus Notes effectively.Key achievements:- Developing and implementing an efficient case management system for a major Danish municipality, allowing for higher quality and efficiency in case management, while also providing a new platform for collaboration and communication.- Recognized by Lotus as a leading application developer in Europe, being invited to early sessions and receiving pre-release training material that I would train my European Arthur Andersen colleagues in to get an edge in the market.- Highly recognized instructor in application development and systems administration.