Experienced and proactive IT support professional with over five years of expertise in providing technical assistance and customer service for both software and hardware issues, whether on-site or remotely, using help desk platforms. Dedicated to delivering optimal solutions, I possess excellent communication and information management skills and maintain a strong focus on achieving success, consistently ensuring high levels of customer satisfaction in my previous roles within various organizations. I possess extensive experience in assembling, configuring, and providing technical support for both desktop and laptop computers. Additionally, I am skilled in generating daily sales and inventory reports using Cognos BI software. My expertise also includes executing, programming, and monitoring processes within Oracle PeopleSoft ERP Software. I excel in resolving user cases and incidents through Help Desk platforms. Moreover, I am proficient in programming languages such as Oracle Database 12c SQL, 11g PL/SQL, Java and Python.I am adept at making independent decisions and excel in fostering excellent interpersonal relationships. I am equally comfortable working collaboratively in team settings as well as independently. Additionally, I have a strong commitment to continuous learning and expanding my knowledge base.