Benjamin Morton Email & Phone Number

Austin, TX, US

New York, NY, US

• Managed 3 distinct product areas, driving cross-team collaboration and clear prioritization for our all-in-one spend management solution supporting small to enterprise-sized organizations (Glossier, Grammarly).
• Strategize with senior product leadership on product vision aimed at driving increased interchange revenue.
• Increased card transaction to merchant matching accuracy by 80%, resulting in a cleaner transaction feed, more accurate automated GL coding, and canonicalization of vendors across organizations.
• Launched a new internal BI tool, and process, for driving focus to key metrics and data accessibility.
• Decreased time to onboard from weeks to days by prioritizing small workflow changes that better accommodated our large customers.

San Francisco, California, US

• Managed the product roadmaps of 5 products (2 web app, 1 android, 2 integration partnerships) for our IoT waste and trailer monitoring solution leveraging AI to drive efficiencies, reduce costs, and measure.
• Led the ideation, research, requirements, and launch of product features related to operational efficiency, cost-savings, and sustainability.
• Scrap Metal: Reduced the dwell time of full loads from 4 days to 1 day.
• Waste Generators: Customers reaped an average of 30% cost savings on scheduled trash pick-ups.
• Sustainability: Empowered ESG professionals to measure their organization's impact on greenhouse gas emissions generated by waste production.
• Implemented a product feature framework to organize ideation to release while providing full visibility to our organization.

Austin, Texas, US

• Lead re-platforming of internal business application for operational management supporting 5,000+ daily Tesla employees.
• Engaged stakeholders to gather business requirements, create end-user "stories" for developer teams, and prioritize features on an implementation roadmap.
• Facilitated regular status updates/scrums with key team members to identify and resolve risks, issues, and roadblocks leading to the successful implementation of new system features.

Austin, Texas, US

• Manage various customer-facing and business-impacting initiatives to effectively scale Global Service Operations for customer-facing Tesla service centers.
• Managed systems improvement project for internally-built CRM system impacting 2,500+ daily users
• Engaged stakeholders to gather business requirements, create end-user “stories” for developer teams, and prioritize features on an implementation roadmap
• Facilitated regular status updates with key team members to identify and resolve risks, issues, and roadblocks leading to the successful implementation of new system features
• Spearheaded the implementation of weekly repair documentation trainings to mitigate legal liability, reduce warranty-related costs, and improve customer-facing communications
• Reviewed and revised service center operations and manufacturing process flow using Lean methodologies to reduce service visit time from 104 hours to 40 hours

Austin, Texas, US

• Deliver weekly training material to a global audience, aligning with interdepartmental initiatives and system’s requirements.
• Provide onsite consulting to local service centers on operational and customer service best practices.
• Identify and drive systems enhancements to production to improve service center efficiency and data gathering.

• Oversee event set up, execution, and tear down with maximum efficiency, customer service, and attention to detail.
• Recruit, train, and manage staff.
• Coordinate with a multitude of vendors, site managers, guests, and hosts to ensure an entertaining and memorable occasion.

US

Develop challenging workouts for all skill levels.Sync workout to customized playlists.Maintain active attendance of existing members while encouraging new members and prospects.

US

Sell, organize, and process membership contracts and additional services.Effectively manage face to face and phone traffic.Motivate and encourage various demographics.

San Mateo, California, US

Manage over 200 accounts and multiple millions of dollars in revenue, monthly, through an open dialogue with customers regarding service renewal, current usage, interest to upgrade, and finalizing order.Create and implement workflows for efficiency and to generate transparency and accountability of information across departments through new internal CRM.

Write and collate blog articles reviewing Android smartphones.Research market and competitors.Consult for Wordpress design and layout.Work with Founder to define market strategy.Build and launch new plugins and features.

Promote company and seek out new clients through personal interactions and networking events.Manage website, plan Facebook posts and blog.Discuss, plan, and estimate the production and sale of custom orders.

Manage Social Media Accounts.Scout new talent.Coordinate test shoots for new faces.Administrative management in a start up environment.

Attract, sign, and respond to sponsors, designers, and ticketholders.Coordinate operations of volunteers and materials.Represent/promote the event through social interactions, local businesses, TV appearance, and other media.Daily problem solving on all levels.

Find, organize, and enter resident information into new database.Contact residents with new and updated leases.Create and edit floor plans and property maps.Assist all co-workers and supervisors on daily tasks.

US

High level of customer service and patient care.Assist therapists and office coordinator.Travel and work at various clinics with different therapists and protocols.

Bachelor Of Science - Bs, Biology, General

High School Diploma

User Experience

Data Analysis